Location: South East England (Basildon office, hybrid)
Working pattern: 23 days per week in the Basildon office, with regular site presence across Greater London
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. We deliver innovative equipment, controls, and services across HVAC&R and building management systems. In the UK & Ireland, our Service team supports customers across commercial and industrial sectors, focusing on safe, efficient, and high-quality service delivery.
What You Will Do
We are seeking an experienced Field Delivery Manager to lead our HVAC&R service team in the South East. You will manage a team of field engineers, ensuring contractual commitments, safety standards, and customer expectations are consistently met. This hybrid role combines office-based leadership, site engagement, and operational oversight in a fast-paced service environment.
Key Responsibilities
* Lead, motivate, and develop a team of HVAC&R engineers
* Plan and allocate resources to meet service-level agreements and customer requirements
* Ensure Health & Safety compliance, including RAMS and PPE standards
* Review and approve remedial repair quotations to protect margins
* Oversee tools, equipment, calibration, and PAT testing
* Balance operational, commercial, and customer priorities
* Drive continuous improvement and collaboration with internal and external stakeholders
What We Look For
* Proven experience in the HVAC&R industry (commercial or industrial)
* Previous experience leading or supervising field-based teams
* Strong Health & Safety knowledge (IOSH desirable)
* Excellent communication and stakeholder management skills
* Confident using IT systems including Microsoft Office and mobile devices
* Ability to work flexibly across office, site, and remote settings
What We Offer
* Competitive salary and management bonus
* Company car and IT equipment
* Life assurance and holiday purchase scheme
* Mental health support and development opportunities
* Employee referral programme and product discounts
* Voluntary benefits including childcare vouchers, cycle-to-work, and retail discounts
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