Job Description
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.
The Role:
We are recruiting for an exciting Customer Service representative (Temp), part of the Her Majesty's Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.
You will deliver a wide range of customer service/admin work; you'll be contributing towards helping create a more effective, less costly, and more responsive justice system for everyone. This is a fantastic opportunity for passionate candidates to deliver excellent customer service.
Please Note: Working hours are 09.00 - 17.00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system. The pay rate for this position is £11.88 per hour.
What will be your primary responsibilities?
The role will involve, but not be limited to; you are performing the following:
" Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
" Have flexibility and the ability to adapt across teams and processes. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.
" Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
" Field calls from the public seeking assistance issuing or responding to their claim
" Keeping regular contact with court staff at processing sites throughout the country
" Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channels.