Summary This is a great opportunity for a driven individual to start a career in IT. As an Application Support Lead Apprentice, you’ll gain hands-on experience with our core software and mobile apps. Full training is provided, leading to a nationally recognised Level 4 qualification. Wage £20,000 a year Check minimum wage rates (opens in new tab) The pay may be negotiated and may rise after a probation period has been successfully completed. Training course Applications support lead (level 4) Hours Shifts to be confirmed 37 hours 30 minutes a week Start date Monday 3 November 2025 Duration 1 year 9 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Provide first-line and escalated technical support for our core business applications, helping with troubleshooting IT issues Collaborate with senior stakeholders and technical teams to diagnose and resolve complex software and hardware issues Assist in planning, implementing, and testing upgrades and new technologies, providing change management support to the business Collate performance statistics and analyse data to support decision-making and enhance the rollout of applications Maintain accurate and detailed documentation of issues, resolutions, and system changes Support the service desk team and ensure all application support requests are handled efficiently and according to agreed-upon procedures Where you'll work OFFICE 15 RICHARDSHAW BUSINESS CENTRE GRANGEFIELD INDUSTRIAL EST PUDSEY LS28 6RW Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider VELOCITY 1ST LIMITED Training course Applications support lead (level 4) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage assess the impact on user experience and domain context on the data analysis activity communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers take a ‘customer focused’ approach to service delivery, underpinned by active listening adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs select and apply the most appropriate data tools to deliver application support outcomes use manual or automated test tools adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing use formal and informal techniques that will demonstrate software and systems are fit for purpose use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage assess the impact on user experience and domain context on the data analysis activity communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers take a ‘customer focused’ approach to service delivery, underpinned by active listening adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs select and apply the most appropriate data tools to deliver application support outcomes use manual or automated test tools adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing use formal and informal techniques that will demonstrate software and systems are fit for purpose use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources Training schedule Applications Support Lead Level 4 (Higher national certificate) An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying More training information As an apprentice, you’ll work at a company and get hands-on experience You’ll gain new skills and work alongside experienced staff Requirements Essential qualifications GCSE in: English (grade AC/ 9-4) Maths (grade AC/ 9-4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Other requirements A minimum of 5 GCSEs at grade 9-4 (AC), including English and Mathematics. Strong interest and passion for a career in IT and technology. Excellent problem-solving and analytical skills. A logical, methodical, and self-motivated approach to your work. The ability to communicate clearly and effectively, both verbally and in writing, with both technical and non-technical stakeholders. A proactive, can-do attitude and a willingness to learn and work independently. Experience or knowledge of IT support or IT systems is essential. About this employer Searchmove provide a one-stop shop for legal professionals who conduct transactions for residential and commercial property. With direct connections to official data source providers such as Local Authorities, Water Companies, The Coal Authority, Environmental data providers and many more enable us to offer over 100 due diligence search reports straight to your desktop. https://www.searchmove.co.uk/ (opens in new tab) After this apprenticeship The role offers long term security and the opportunity to progress into a permanent position Ask a question The contact for this apprenticeship is: VELOCITY 1ST LIMITED Ivana Mohilova ivana@velocity-academy.co.uk The reference code for this apprenticeship is VAC1000344046.