We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.
This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.
Patient Coordinator responsibilities:
1. Manage daily clinic worklists and cancellations using Systema Live software.
2. Be the first person patients speak to by phone, email, or in person.
3. Handle new patient referrals by following set procedures.
4. Book appointments based on medical urgency and waiting times, and raise any issues.
5. Work with patients to find suitable appointment times, including for urgent needs.
6. Send appointment reminders and confirmations on time.
7. Always communicate with patie...