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Bursary administrator and personal support advisor

Truro
Truro and Penwith College
Support advisor
Posted: 3 June
Offer description

DescriptionSupporting documentsEmployerLocation

Make a real difference, every single day

Are you highly organised, compassionate, and passionate about supporting young people? Looking for a role where you can combine admin expertise with meaningful, face-to-face student support?

We’re looking for a Bursary Administrator & Personal Support Advisor to join our Student Services team. This is a unique and rewarding opportunity to play a vital role in both financial support administration and frontline student wellbeing.

About the role

This is a varied and impactful position where no two days are the same. You’ll combine accurate, detail-focused administrative work with direct support for students’ personal, financial, and wellbeing needs.

Key aspects of the role include:

1. Processing bursary applications and managing student financial support
2. Maintaining and updating systems such as online financial support portals
3. Liaising with finance to ensure timely payments
4. Acting as a key point of contact for students on a drop-in and appointment basis
5. Providing guidance, information, and signposting to appropriate services
6. Supporting students across a wide range of issues including financial, personal, and safeguarding concerns
7. Working with internal teams and external agencies to ensure joined-up support
8. Supporting events, tutorials, and wider Student Services activity
9. Contributing to audits, process improvements, and staff training
10. Advising on policy updates and maintaining accurate administrative systems

About you

You’ll be someone who combines strong administrative skills with empathy, professionalism, and resilience.

You will have:

11. Excellent organisational and administrative skills
12. Strong IT skills and high attention to detail
13. Excellent communication and relationship-building skills
14. A compassionate, calm, and student-focused approach
15. Confidence working with young people and handling sensitive situations

It would be great if you also have:

16. Experience in a student-facing or support role
17. Knowledge of bursary or financial support processes

Why join us?

18. Make a genuine difference to students’ lives and wellbeing
19. Join a supportive, collaborative team
20. Develop both your administrative and student support expertise
21. Work in a varied, meaningful, and people-focused role

We offer a generous package with benefits including up to 28 days annual leave plus bank holidays and College closure days, LGPS pension scheme, relocation package, free on-site parking and a variety of on-site benefits and discounts.

How to apply

🗓 Closing date: Monday 22 June 2026

Curriculum Vitae are not accepted, Application Forms only.

We reserve the right to close this vacancy early if a suitable candidate is found. Interviews may be held on a rolling basis.

Safeguarding Statement

The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

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