Overview
Working closely with an experienced Care Solicitor, you will play a key role in supporting the delivery of high-quality legal services while maintaining exceptional standards of client care. The firm prides itself on its collaborative culture, strong values and commitment to supporting both clients and staff. The primary purpose of this role is to provide comprehensive secretarial and administrative support to the care team. You will ensure high standards of client service, maintain strict confidentiality and support the smooth running of files and case management processes. The role also requires clear communication with colleagues, clients and external organisations, while assisting with the day-to-day administrative needs of the team.
Key Responsibilities
* Typing legal documents including court documents, correspondence, emails and file notes
* Preparing and submitting Legal Aid applications
* Opening and maintaining files on the case management system
* Managing incoming calls and assisting clients with enquiries
* Liaising with clients and professionals to arrange appointments and meetings
* Managing incoming emails and post and responding where appropriate
* Digital dictation using BigHand
* Maintaining and updating the case management database
* Ensuring files are fully time-recorded for billing purposes
* Preparing court bundles
* Supporting other fee earners within the care team when required
* Updating and maintaining the experts' register
* Providing secretarial cover during colleagues' absence
Qualifications
* This position would suit an organised and proactive Legal Secretary with previous experience in care law or a similar legal environment, who enjoys working in a fast-paced but supportive team. Previous experience working within a Care Department in a law firm or similar legal environment
* Excellent telephone manner and strong client care skills
* Strong typing skills and experience using digital dictation systems
* Highly organised with strong attention to detail
* Ability to manage competing priorities and workloads for multiple fee earners
* Proactive with the ability to use initiative
* Motivated and adaptable with a willingness to take on new tasks
* Hybrid working available following successful completion of the probation period
Benefits
* 25 days' annual leave plus bank holidays, with additional days for long service
* An additional day's holiday for your birthday
* Two half-day "Life Admin" days each year
* Health scheme
* Two discretionary bonuses per year
* Company pension scheme
* Supportive team culture with social events including Christmas celebrations
* Competitive salary depending on experience
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