Technical & Administration Supervisor | Trafford Park, Manchester | Competitive Pay & Benefits Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models. The Technical & Administration Supervisor Role: We are looking for a Technical & Administration Supervisor to support the Service Manager and ensure the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00–16:30) may be required. This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day-to-day operations. Key Responsibilities of the Administration Supervisor: Handle incoming customer enquiries regarding collections, deliveries and job progress Place stock orders and source parts to meet engineer requirements Issue jobs and support engineering teams in the Service Manager’s absence Maintain holiday records and assist with basic HR administration Monitor workshop throughput and support workflow scheduling Arrange courier collections and deliveries to meet tight timeframes Produce quotations within KPI targets and follow up to convert into repair orders Support customers visiting the branch for drop-offs and collections Oversee preparation of repaired items for dispatch About You: Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage Strong organisational skills with the ability to work under pressure and independently Excellent communication skills with high accuracy in data entry Confident with IT systems; Google Workspace experience beneficial Customer-focused and able to build strong working relationships Able to travel internationally to group sites in Europe and the USA What We Offer: Competitive salary and benefits, including 25 days holiday a year plus bank holidays. Contributory pension scheme. Opportunities for flexible working. Charity events – charity activities to raise funds and charity lunch meetings. Fully supplied work clothes and PPE where required. Employee Assistance Program and excellent working environment. PERKBOX. Free annual medical and flu vaccination. Established, specialist engineering company with strong market reputation Clear long-term career progression to senior leadership Varied, hands-on role combining technical and administrative responsibilities Supportive team environment with a focus on service quality and continuous improvement Free onsite car parking. What’s Next? If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration