Job description
Full Time, Permanent
Are you passionate about supporting tenants and landlords in Bristol’s private rented sector?
Join our Housing Regulation Team and play a vital role in ensuring fair, safe, and lawful housing across the city. To help renters, you will use the laws that protect tenants, the Council’s licensed property conditions and we anticipate the imminent Renters Rights Bill.
This is an opportunity to start at the beginning of a generational change that will transform the landscape of private renting.
What will I be doing?
As a Caseworker, you’ll be part of a dedicated team who work to resolve tenancy issues and enforce the law in this area. Your work will include:
1. Investigation and resolution of tenancy disputes to help save tenancies
2. Provide advice to both landlords and tenants
3. Compile cases for prosecution and financial penalty
4. Maintaining accurate and detailed case records
What do I need to have?
5. A degree level qualification and some significant experience working in housing, a meaningful proportion of which should be in the private housing sector; or
6. A relevant HND/BTEC or equivalent in (Housing, Environmental Health, Surveying, etc.) and some significant experience working in housing, a meaningful proportion of which should be in the private housing sector; or
7. Substantial experience working in housing, a meaningful proportion of which should be in the private housing sector. And:
8. Experience of providing direct frontline services to the public.
9. A basic knowledge of the legislation and regulations which apply to the private housing sector.
For a full list of requirements please see this role’s person specification.
You will need to demonstrate how you meet the essential requirements in your application.
If you are appointed, a competence-based grading system means that there could be opportunities in the future for you to develop your experience and progress to a Level 2 Private Housing Caseworker (up to £40 476) or Senior Environmental Health Housing Officer role (up to £44 711), through the completion of assessed competencies. Further details will be provided at interview.
There may also be opportunities to work in other areas of the Private Housing Service, such as; Rented Property Standards or Licensing. Please make contact if you are interested in working in these areas.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
Currently this post can be delivered by homeworking the majority of the time, although post holders will be expected to travel to Bristol regularly as the service requires.
How to apply
If you share our and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview, you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For further information, please contact Jonathan Mallinson or Piotr Toporowski by e-mailing: or
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.