Assistant Shop Manager Location: Diss, Suffolk Salary: £25,458 per annum, pro-rata Hours: 28 per week Contract: Permanent Ready to bring your retail talent somewhere it truly matters? If youre an experienced retailer looking for more than just targets and tills, this is your chance to make a real impact. From styling standout displays to inspiring a dedicated volunteer team, youll play a key role in transforming pre-loved donations into meaningful change. Youll be at the heart of driving sales, inspiring volunteers, and bringing our pre-loved stock to life, all while supporting communities locally and beyond. This isnt just another retail role, its your opportunity to lead, grow, and be part of something bigger every single day. If youre ready to move beyond routine retail and take on a role where your creativity, leadership, and energy directly change lives, this is your moment. "Im not delivering to a profit target to enhance someones personal wealth. Im making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager What will a day in the life of a Assistant Shop Manager involve? Collaborating with the shop manager to run a profitable, customer-focussed shop that is the window of the British Red Cross on the high street. Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same. Fostering a brilliant shopping environment and provide an excellent customer experience in store. Working collaboratively with the shop manager, youll oversee a team of dedicated volunteers, delivering their induction, management, and development. To be a successful Assistant Shop Manager, what will you need? To be retail superstar with the experience and know-how from working in a shop environment. The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life. The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills. The ability to work flexibly to the needs of the store. Interested? The closing date for applications is 23.59 on Sunday 24th May 2026. In return for your commitment and expertise, youll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing. Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Learning & Development: A range of career & learning opportunities. Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App. Cycle2Work: Lease a bicycle through the scheme. We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, youll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the worlds emergency responders