About us: Henley Restoration & Remedials Ltd are part of the wider Henley Group and are a distinguished and well-established Restoration, brick, Stone & GRC installation group of companies with a dedicated commitment to preserving architectural heritage and a very keen eye for detail. From working with heritage companies, restoring historic and heritage buildings to their original grandeur to working on new build brick, stone & GRC projects, quality is key throughout the whole group. As part of our continued growth and commitment to excellence, we currently have a vacancy for the role of a client account Manager
Job Description
The Client Account Manager will provide financial and administrative support to the Commercial Team in managing client accounts across construction projects. This role ensures all quotations, applications for payment, invoices, and contractual documentation are accurate, timely, and compliant, while also maintaining professional communication with clients and supporting the wider commercial team in day-to-day activities.
Reports to: Commercial Manager / Senior Quantity Surveyor
Location: Office-based with a possibility for occasional site support
Department: Commercial
Key Responsibilities:
Client Account Management
· Prepare and issue client invoice requests to the accounts team, collate and issue applications for payment, and variation documentation in line with contracts.
· Assist with the preparation of Client quotations
· Track client payments, retentions, and reconciliations, ensuring records are accurate and up to date.
· Assist in credit control by monitoring outstanding balances and following up with clients professionally.
· Support in preparing final account documentation at project completion.
Commercial & Financial Support
· Work closely with the Commercial Team to ensure project costs and client billing align with budgets and progress.
· Assist Quantity Surveyors with the preparation of applications, valuations, and supporting documentation.
· Record and monitor client variations, ensuring approvals are logged and communicated.
· Support CIS compliance and ensure required information is processed accurately.
Administrative Duties
· Maintain organised records of client contracts, correspondence, and compliance documentation.
· Ensure client-facing paperwork, including insurance certificates, health & safety documents, RAMS, and drawings, are up to date and properly filed.
· Prepare reports for the Commercial Manager and senior management on client account status.
· Provide administrative support during client meetings, including agendas, minutes, and document packs.
Client Relationship Support
· Act as a first point of contact for client account queries relating to billing and documentation.
· Support the Commercial Team in maintaining professional, consistent communication with clients.
· Contribute to ensuring a positive client experience through efficient and accurate administration.
Skills & Competencies
· Strong organisational and time-management skills with excellent attention to detail.
· Good numeracy and financial administration skills.
· Proficient in Microsoft Office (Excel, Word, Outlook)
· Strong communication and interpersonal skills to liaise effectively with clients, site teams, and colleagues.
· Ability to work under pressure, prioritise workloads, and meet deadlines.
Qualifications & Experience
· Previous experience in an admin role within the construction industry (preferred).
· Familiarity with preparation for client billing, applications for payment, and retention processes.
· Understanding of CIS (Construction Industry Scheme) compliance (advantageous).
· Experience supporting a commercial team or quantity surveying function is desirable.
Henley Restoration & Remedials Ltd is committed to being an inclusive and diverse employer, where every individual is valued, respected, and supported to reach their full potential. We actively promote equality of opportunity in all aspects of employment, welcoming people from all backgrounds, cultures, and experiences. Our team thrives on diversity of thought and perspective, and we are dedicated to fostering a workplace that is fair, inclusive, and reflective of the communities we serve.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Experience:
* Client Account Management: 2 years (preferred)
Work Location: In person