The ExtraCare Charitable Trust is recruiting for a Lifestyle Manager on a 37.5 hours per week permanent contract at Stoke Gifford Gardens Retirement Village in Bristol.
If you currently work or have experience as an operations, hospitality or events manager within hotels, restaurants, golf clubs or retirement living, we would like to hear from you.
* Location: Stoke Gifford, Bristol (on-site)
* Job type: Permanent
* Hours per week: 37.5
* Salary: £42,806pa
What will you do as our Lifestyle Manager?
* You will be responsible for overseeing and line managing delegated functions of the service which include Activities and Events, Volunteers, Bar, Retail (commercial units), Housekeeping and the Gym.
* Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups.
* Bring your commercial experience to focus on delivering excellent customer service and achieving high performance and effective operational delivery, including developing and improving staff capability.
* Ensure compliance for internal and external regulations.
* Act as deputy to the Village Manager and have oversight and knowledge of all services within the village including care services.
Skills and Experience
Essential
* Extensive experience in a management or senior role with a customer service or front of house focus.
* Demonstrable business acumen including generating income and budget management (specifically profit and loss).
* Excellent organisational and time management skills.
* Experience of managing staff and volunteers within a commercial business.
* Ability to motivate and communicate effectively with staff, residents, external customers and other key stakeholders.
Desirable
* Experience of working in a retirement village setting or similar such as Golf Clubs or hotels, understanding the needs of our resident group.
* Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management.
Benefits
* 33 Days Annual Leave (FTE), Pro Rata for Part Time.
* Enhanced Maternity & Paternity allowance.
* Enhanced employer pension contribution.
* Eligible for Blue Light Card discounts.
* Attendance Reward.
* Free Life Insurance.
* Free use of our state‑of‑the‑art on‑site Gym.
* Buy And Sell Holiday.
* Cycle 2 Work Scheme.
* Employee Assistance Program.
* On‑site parking.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
*We reserve the right to close the vacancy early should the maximum number of applications be received*
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