A leading Security company is hiring an Escalation Engineer to support escalation points from both the Customer Success organization as well as internally within the engineering teams. Paying between $190,000 per annum, Plus stocks Benefits - Remote position but candidates have to be based in the East Coast or Central. Experience and skills required for the Escalation Engineer, Cloud, Linux, Docker, Kubernetes Candidates have to be based in the East Coast or Central US At least 5 years of previous experience working in a similar role such as Escalation Engineer, Professional Services Engineer, or Technical Support Engineer (Tier-4) Highly technical Software and System Engineering experience with a proven track record of debugging and troubleshooting complex technical issues. Strong Networking background i.e. hands on experience with variety of networking protocols. Hands-on Linux Administration experience, such as troubleshooting performance issues, analyzing network traffic, and being able to guide others in similar tasks. Experience with cloud platforms (e.g. AWS, GCP, Azure). Deep familiarity with Containers and Container Orchestration Frameworks (like Docker and Kubernetes), understanding advanced features and capabilities as well as the ability to debug such environments. Nice to have technical and architectural knowledge in Security. Automation/Programing approach (preferably someone who has worked as an Automation/ Software Engineer in previous positions). Excellent written and verbal communication skills (English). Role and Responsibilities for the Escalation Engineer, Cloud, Linux, Docker, Kubernetes Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions. Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues. Build supporting automation to improve productivity (of both yourself and the team). Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success. Take complete ownership and follow-up on escalations. Collaborate cross-functionally to solve difficult technical problems. Package for the Escalation Engineer, Cloud, Linux, Docker, Kubernetes Paying up to $190,000 per annum Company Stock options Benefits