Resident Services Co-ordinator – Supported Housing Birmingham - Field-based (across a defined geographical patch) £28,350 – £33,600 mileage allowance Full-time | Permanent Are you passionate about delivering great services and making a real impact in your community? Are you someone who thrives in a fast-paced, people-focused environment? This could be the role for you. We're looking for an experienced and compassionate Resident Services Co-ordinator to support residents across supported housing schemes. Working field-based, you’ll be the key point of contact for residents, ensuring their needs are met and they feel safe, supported, and heard. What you’ll be doing: * Acting as the face of the service in your patch, providing high-quality, resident-focused support. * Supporting new residents to settle in and connecting them with local services. * Investigating complaints and anti-social behaviour concerns, including liaising with partner agencies and developing action plans. * Managing safeguarding concerns with care and urgency, ensuring referrals and follow-ups are completed properly. * Building strong partnerships with external organisations, local authorities, and internal teams to offer a joined-up, responsive service. * Supporting residents to maintain tenancies and move towards independent living. * Encouraging resident engagement, participation in activities, and community building. What you'll bring: * Experience in social or supported housing, working with diverse residents, including those with complex needs. * A strong background in case management, including ASB, safeguarding, and complaints. * The confidence to work independently, manage your own caseload, and conduct home visits. * Excellent interpersonal and problem-solving skills – you’ll be empathetic but assertive when needed. * IT skills and the ability to accurately record information using housing or CRM systems. * A full driving licence and access to your own vehicle. Why apply? * You'll be part of a mission-led team committed to making a difference in residents’ lives. * Every day brings new challenges and opportunities to grow your skills. * The role is varied, impactful, and meaningful – no two days are the same. If you're ready to take on a key frontline role where your actions genuinely change lives, apply now to be part of something special. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business