Job Title: Business Support & Administration Apprentice - Rockfon®
Location: This position is based at our offices in Pencoed, Bridgend.
Ready to help build a better future for generations to come?
In a fast-paced, ever-changing world we owe it to ourselves and future generations to live responsibly. At ROCKWOOL, we enrich modern living through innovative stone‑wool solutions.
Rockfon® is one of the UK’s leading manufacturers of suspended ceiling and acoustic wall panel solutions and part of the ROCKWOOL® group. Following significant growth in recent years, we are seeking to expand our team to support our continued development.
Join us and make a difference!
Your Future Team:
You will report to the Customer Service & Business Operations Manager, you will support with general administrative tasks, customer inquiries (digitally and verbally) and order processing. With a strong focus on cross-departmental collaboration you will also have exposure to various other parts of the Rockfon® business.
What you will be doing:
1. Studying a Level 3 Business Administration qualification
2. Liaising with Sales and Technical teams to understand customer needs
3. Providing friendly, knowledgeable customer service by phone and email
4. Accurately processing orders, credit notes and follow-up communications
5. Supporting customer returns, stock movements and supplier performance improvement initiatives
6. Proposing appropriate product solutions and advise customers
7. Working closely with Logistics and Supply Chain to maintain high service levels
8. Supporting non-standard pricing and quotation requests
9. Attending product training sessions at the company Training Centre
What you bring:
10. Minimum 5 GCSE’s at Grade C or higher including Maths and English (or equivalent qualifications)
11. Proactive and eager approach to work and their learning
12. The ability to prioritise and organise time effectively
13. Capable of working with computer systems including Microsoft Office
14. Willingness to participate in a variety of tasks and projects
What we offer:
15. Competitive Salary
16. Company Bonus Scheme
17. 30 days annual leave + Bank Holidays
18. Company Pension Scheme
19. Westfield Health Cashback Scheme
20. Life Assurance 4x annual salary
21. Enhanced Sick Pay Scheme
Who we are
We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. Today we are a global company with more than 12,000 employees in 40+ countries and 51 manufacturing facilities, united by one purpose: to release the natural power of stone to enrich modern living.
Sustainability is central to our strategy. We were among the first companies to commit to the UN Sustainable Development Goals and now actively contribute to 11 SDGs, including SDG14 (Life Below Water). Through our partnership with the One Ocean Foundation and our sponsorship of the Denmark SailGP team, we raise awareness of ocean‑health challenges and help accelerate solutions.
Diverse and inclusive culture
We employ people from 79 nationalities worldwide and are committed to equal opportunities, diversity and zero tolerance for discrimination. At ROCKWOOL you’ll find a friendly, supportive environment guided by “The ROCKWOOL Way” our values of ambition, responsibility, integrity and efficiency.
Interested?
Would you also be proud to enrich society like we do? Click on the apply button above to join us improving modern living conditions for millions of people worldwide.
Closing Date: 4th January 2026