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18.5 hours per week with flexibility to work hours across 5 days
Based at our gorgeous dockside offices in Preston
Salary £15,741.00 per annum
What will you be doing in this role?
As a Tenancy Management Officer, you’ll be providing support, advice and assistance to residents by investigating and challenging acts of ASB with a focus on noise nuisance. You’ll be signposting tenants to other agencies for expert help and you’ll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You’ll also be a ‘Safeguarding Champion’ for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse.
Why are you the best person for us?
The main things:
* Using your amazing communication skills and customer service skills, you’ll comfortably deal with challenging behaviour.
* Have confidence in using and installing surveillance equipment and interrogating data.
* You’ll have a natural flair for problem solving and supporting colleagues in your team. However, you’ll also be self- motivated and manage your own caseload.
* You’ll have great working knowledge of Tenancy Management/Community Safety and you’ll fully understand the importance of confidentiality
It would nice if you also had:
* Worked in a similar role within social housing
* Basic knowledge of relevant legal tools & powers
* Basic knowledge of a safeguarding and making referrals to external agencies
Why work at Community Gateway?
We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more. More information about our benefits can be found on the attachment below.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
A bit more about us:
Community Gateway own and manage around 7000 homes across the cityof Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this advert is midnight on Sunday 24th August 2025with interviews expected to be held Tuesday 2nd September 2025.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
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