Gaucho Glasgow is looking for an enthusiastic and passionate supervisor to join our restaurant team! The supervisor works closely with senior managers to ensure smooth and successful operations regarding finance, product, and people. They focus on exceeding guest expectations and providing the best possible experience, always incorporating the Gaucho Cycle of Service requirements.
Benefits and Training:
* 50% off your food bill at all Gaucho restaurants
* Referral and Length of Service Bonuses
* Career Development and Training Programs
* Training provided by the Gaucho L.A.B
* 28 paid annual holidays + options to purchase additional days
Tasks and Responsibilities:
* Full commitment to expanding knowledge of food and beverage on the menu
* Attending, participating in, and contributing to briefings and team meetings
* Communicating any significant stock availability issues to management and the team
* Responsible for the correct till procedures, use of till, and cash reconciliation
* Assist the management team in opening, operating, and closing to required standards
* Assist managers in controlling the floor and representing authority if the manager needs to leave the floor
* Ensure perfect table maintenance and timings as per Cycle of Service
* Check guest satisfaction and communicate any issues with the manager
* Have a proactive approach towards promotions, sales, and upselling, and be involved in coaching and training staff in suggestive selling skills
* Treat all guests with 100% hospitality, acknowledge all, and open doors for guests. Offer guidance and direction to guests
The successful candidate:
* Is eager to learn and wants to grow within the company
* Is enthusiastic, energetic, and able to work well within a team
* Is trustworthy, polite, and professional
* Is well-organized, well-presented, and has meticulous attention to detail
* Is a great team player and can be relied on to complete tasks
* Possesses a good level of English
* Is an inspirational leader and an excellent communicator
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