Key Details
* Full‑time, Monday to Friday
* Working hours: 07:30 – 17:30
* Competitive salary (dependent on experience)
Why Mitie?
At Mitie, we deliver “The exceptional, every day.” Our values focus on providing high‑quality service to our clients while supporting our colleagues to perform at their best.
Your Role
As a Site Service Manager (SSM), you will oversee security operations at an HMRC site in Leeds. This role is responsible for the delivery of all on‑site security services, ensuring compliance, performance, and effective communication with the client.
Responsibilities
* Act as the security lead for all Mitie site‑based Supervisors and Security Officers
* Co‑ordinate the local delivery of all security operations
* Communicate effectively and proactively with the HMRC client
* Manage client expectations and resolve concerns in a timely manner
* Carry out pre‑audits for monthly KPI meetings and escalation of any failings
* Assist the Mitie Account Manager and Operations Manager as required
* Manage and maintain responsibility for site security equipment
* Implement opportunities locally to maximise service efficiency and support continuous improvement
* Conduct monthly KPI pre‑audits and report/escalate any issues identified
* Carry out regular site reviews and ensure all issues are reported and resolved
* Ensure effective communication with the security team and HMRC client
* Ensure the smooth running of the HMRC security operation at all times
* Manage all aspects of site‑based Mitie security staff, including
o Holidays and unplanned absence
o Appraisals and performance management
o Training delivery and management of training records
o Incident reporting processes
o Ensure all officers have read and signed current Assignment Instructions
o Ensure security risk assessments are in place, signed off, and regularly reviewed
o Assist with recruitment and training as directed by Contract and Operations Managers
Qualifications
* SC Clearance (minimum requirement)
* Minimum of 5 years' experience in a similar role
* Understanding of HMRC client requirements
* Ability to lead and manage teams to deliver high service standards
* Effective communication skills at all levels
* Understanding of security services within HMRC environments
* Good IT skills, including Microsoft Office
Health & Safety
* Follow company policies and procedures at all times
* Report any risks to health, safety, or service delivery
* Use equipment and PPE in line with training
* Report any issues or training requirements to your line manager
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer virtual GP, Salary Finance scheme, flexible benefits platform Choices, high street discounts, cycle‑to‑work scheme, life cover, save‑as‑you‑earn scheme, Mitie Matching Share Plan, Mitie Stars recognition and training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, let us know by emailing at [contact].
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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