Location: Airdrie (relocating to Falkirk - date TBC)
Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum)
Job Type: Temporary (3 months initially, with potential to become permanent)
Start Date: Immediate
Working Hours: Monday to Friday, 9:00am - 5:00pm
About the Role
We are currently recruiting for a proactive and customer‑focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. The role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.
Key Responsibilities
* Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
* Manage and maintain customer pricing, ensuring accuracy and commercial viability
* Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
* Analyse customer purchasing trends to identify sales gaps and opportunities
* Keep customer records up to date, ensuring all information is accurate and compliant
What We're Looking For
* Previous experience in a customer service, account management, or sales‑focused role
* Strong communication skills with confidence in making outbound calls
* Ability to build and maintain strong customer relationships
* Commercial awareness and attention to detail
* Comfortable analysing data and identifying opportunities for growth
Benefits of Working as a Temp with Office Angels
* Direct employment with Office Angels, providing support and well‑being benefits
* Access to discount vouchers with high‑street brands
* Eye care vouchers and financial support for glasses needed for VDU use
* Weekly pay
* Pension scheme option (employer contributions)
* 28 days paid annual leave (accrued weekly)
* Statutory Sick Pay
* Access to our assistance programme offering free, confidential, independent advice on a range of issues such as grief, stress, and legal matters
Office Angels is an equal opportunities employer.
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