Lower Valley Primary Care Network (LV PCN) is madeup of 5 GP Practices:
Northolme Surgery
Rastrick Surgery
Rydings HallSurgery
Withan ethos of teamwork and collaboration, Lower Valley PCN provides resources andservices to support our member Practices deliver better care for patients.
Our goal is to provide excellentservices and outcomes for the patients and communities by working more closelyacross local health, social and community care organisations.
Our Care Coordinators play acrucial part in achieving this and are integralthe PCNs multidisciplinary team, working alongside Social Prescribing LinkWorkers, Physiotherapists and our Pharmacists to provide an all-encompassingapproach to personalised care services.
Ourideal candidate will have good communication and interpersonal skills, becomputer literate and work well within a team.
Main duties of the job
Job Summary
Undertake a variety of administrativeduties to assist in the smooth running of the PCN, including provision ofclerical support and informprocessing.
Support the coordination of care in care homes,including the delivery of care home rounds.
Act as the first point of call to patients andvisitors to the Lower Valley Primary Care (PCN) building, projecting apositive, welcoming image to patients and visitors, either in person or via thetelephone.
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.
Hours: 37.5hrs, Monday Friday, 8am 4pm
At Pennine GP Alliance (PGA), we are committed to fair, transparent, andperson-led recruitment. While we use digital tools to support our recruitmentprocesses, we want to be clear that no shortlisting or hiring decisions aremade solely by artificial intelligence (AI).
We understand that AI can be a useful tool for applicants when preparingapplications; however, your submission must represent your own experience,achievements, and professional perspective. Applications that appear to beentirely written by AI may not be considered. We encourage candidates to use AIresponsibly - as a support tool, not a replacement for your own insight andinput.
About us
PennineGP Alliance is a member-led organisationrepresenting 19 GP practicesacross Calderdale, organised into five Primary Care Networks (PCNs). Together,our member practices care for a combined population of over 223,000 registeredpatients.
We work extremely closely with general practice but also inpartnership with other local healthcare providers with a purpose to ensureviable GP services remain at the heart of local communities, providingsustainable and high-quality patient-focused healthcare.
Join our team and experience a workplace that truly values growth,collaboration, and impact. We take pride in fostering a supportive andinclusive environment where every team member is encouraged to listen, learn,and lead. Together were dedicated to delivering better outcomes for GPpractices, and ultimately for the people of Calderdale.
At our organisation, your professional growth matters we arecommitted to providing the resources and opportunities you need for continuousdevelopment, ensuring you thrive both in your role and your career.
We look forward to receiving your application to join our team ofover 100 employees.
Job responsibilities
Undertake work in line with PCN directedpriorities.
Act as the first port of call forpatients in relation to their care.
Ensure regular and consistentcommunication with the referrer regarding patient progress and anycomplications or guidance.
Administer tasks and ensure referrals arecompleted and care delivered by keeping in regular telephone contact.
Develop and maintain engagement withpractice staff and encourage best practice.
Provide coordination and navigation for patientsacross health and care services, alongside working closely with other primarycare roles.
Support the coordination and delivery ofcare home MDTs within the PCN, supporting delivery of the enhanced health incare homes model.
Support the PCN to collate patient andcarer feedback on their experiences.
Support national screening programmes.
Support PCN and patient liaison with otheragencies to coordinate care for patients.
Where required, proactively identify andwork with a cohort of people to support their personalised care requirements,using the available decision support aids.
Refer to patients to PCN socialprescribing link workers where a patient is identified as potentiallybenefting from this service.
Help people to manage their needs,answering their queries and support them to make appointments.
Support the delivery of personalisedcare in care homes/LD homes through collaborative working between health,social care, voluntary, community and social enterprise sector and care homepartners.
Ensure that people have good qualityinformation to help them make choices about their care.
Signpost people to accessself-management education courses, peer support or interventions that supportthem in their health and wellbeing.
In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and actappropriately.
In the performance of the duties outlinein this job description the post-holder may have access to confidentialinformation relating to patients, their carers, practice, or staff information.All such information from any source is to be regarded as strictlyconfidential.
Information relating to patients,carers, colleagues, or member practices may only be divulged to authorisedperson in accordance with PGPA policies and procedures relating toconfidentiality and the protection of personal and sensitive data, or under theguidance of your manager.
Tomaintain up to date knowledge of legislation, national and local policies andissues in relation to the specific client group, mental health and communitycare delivery.
Tocomply with the Professional Codes of Conduct and to be aware of changes inthese. To maintain up to date knowledge of all relevant legislation and localpolicies and procedures implementing this.
To ensure that all duties arecarried out to the highest standard and in accordance with currently qualityinitiatives within the work area.
To comply with all relevant organisationspolicies, procedures and guidelines, including those relating to EqualOpportunities, Health and Safety and Confidentiality of Information and to beaware of any changes in these.
To comply at all times withthe PGPAs Information Governance related policies. Staff are required torespect the confidentiality of information about staff, patients and PGPAbusiness and in particular the confidentiality and security of personalidentifiable information in line with the Data Protection Act. All staff isresponsible for ensuring that any data created by them is timely,comprehensive, accurate, and fit for the purposes for which it is intended.
Equality& Diversity
PGPAis committed to equality and diversity and works hard to make sure all staffand service users have access to an environment that is open and a free fromdiscrimination. As an organisation, we value the diversity of our staff andservice users, and therefore recognise and appreciate that everyone associatedwith PGPA is different and so should be treated in ways that are consistentwith their needs and preferences.
Thereforeall staff are required to be aware of the organisations Equality and DiversityPolicy and the commitments and responsibilities we have to:
Eliminate unlawfuldiscrimination, harassment and victimisation and other conduct prohibited bythe Act.
Advance equality ofopportunity between people who share a protected characteristic and those whodo not.
Foster good relations betweenpeople who share a protected characteristic and those who do not. We firmlybelieve that it makes good business sense to have a workforce representative ofthe communities we serve and so encourage applications from all sections of thecommunity.
Safety,health, environment and fire (SHEF)
PGPAis committed to supporting and promoting opportunities for staff to maintaintheir health, well-being and safety. You have a duty to take a reasonable careof health and safety at work for you, your team and others and to cooperatewith employers to ensure compliance with health and safety requirements. Allpersonnel are to comply with the Health and Safety at Work Act 1974,Environmental Protection Act 1990, Environment Act 1995, Fire Precautions(workplace) Regulations 1999 and other statutory legislation.
Protectionof Children & Vulnerable Adults To promote and safeguard the welfare ofchildren, young people and vulnerable adults and the implementation of NICEguidance and other statutory / best practice guidelines. (if appropriate).
Confidentiality
PGPAis committed to maintaining an outstanding confidential service. Patients entrustand permit us to collect and retain sensitive information relating to theirhealth and other matters pertaining to their care. they do so in confidence andhave a right to expect that all staff will respect their privacy and maintainconfidentiality at all times. It is essential that, if the legal requirementsare to be met and the trust of our patients is to be retained, all staffprotect patient information and provide a confidential service.
Qualityand Continuous improvement (CI)
Topreserve and improve the quality of our output, all personnel are required tothink not only of what they do, but how they achieve it. By continuallyre-examining our processes, we will be able to develop and improve the overalleffectiveness of the way we work. The responsibility for this rests witheveryone working within the practice to look for opportunities to improvequality and share good practice.
Thispractice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. Wepromote a culture of continuous improvement where everyone counts, and staffare permitted to make suggestions and contributions to improve our servicedelivery and to enhance patient care.
Inductiontraining
Onarrival at the practice, all personnel are to complete a practice inductionprogramme. This is managed by the Practice Manager.
Learningand development
Theeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude andcompetences to perform their role. All staff will be required to partake andcomplete mandatory training as directed by the training coordinator, as well asparticipating in the practice training programmes. Staff will also be permitted(subject to approval) to undertake external training courses which will enhancetheir knowledge and skills, progress their career and ultimately enable them to improve processes and service delivery.
Staffwill be required to participate in regular supervision in accordance with goodpractice guidelines and policy and take part in the organisations annual appraisalprocess.
Allstaff are to recognise the significance of collaborative working. Teamwork isessential in multidisciplinary environments. Effective communication isessential, and all staff must ensure that they communicate in a manner whichenable the sharing of information in an appropriate manner.
Servicedelivery
Staffat PGPA must adhere to the information contained within the practice and PGPApolicies and regional directives, ensuring that protocols are adhered to at alltimes. Staff will be given detailed information during the induction provesregarding policy and procedure.
Security
Thesecurity of PGPA is the responsibility of all personnel. Staff must ensure thatthey remain vigilant at all times and report any suspicious activityimmediately to their line manager. Under no circumstances are staff to sharecodes for the door locks with anyone and they are to ensure that restrictedareas remain effectively secured.
Professionalconduct
AtPGPA, staff are required to dress appropriately for their role. Clinical staffmust dress in accordance with their role.
Leave
Allpersonnel are entitled to take leave. Line managers are to ensure all of theirstaff are afforded the opportunity to take a minimum of PGPA days leave eachyear and should be encouraged to take their leave entitlement.
This is not an exhaustives list of duties and responsibilities, and the post holder may berequired to undertake other duties, which fall within the grade of the job, indiscussion with the line manager.
This job descriptionwill be reviewed regularly in the light of changing service requirements andany such changes will be discussed with the post holder.
Person Specification
Qualifications
* ECDL or equivalent Diploma/HNC level (or relevant experience)
* Demonstrable commitment to professional and personal continuous development.
* Knowledge of primary care IT Systems
* Qualified to NVQ level 2 in Health and Social Care.
Experience
* Experience of working with healthcare professional and or previous experience in the NHS or social care or relevant field (including unpaid work)
* Experience of data collection and providing monitoring information to assess the impact of services.
* Experience of partnership/collaborative working and of building relationships across a variety of organisations.
* Working in a setting where influence and negotiation is required.
* Experience of working with or in general practice.
* Knowledge/familiarity with medical terminology.
* Experience of supporting people, their families and carers in a related role (including unpaid work).
* Experience in use of databases.
* Vulnerable adults awareness.
* Experience of care of the elderly.
Other requirements
* Maintain confidentiality at all times.
* Flexibility to work outside core office hours.
* Full UK driving licence.
Skills and Knowledge
* Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports.
* Knowledge of general practice clinical systems, such as, EMIS and SystmOne Ability to read large amounts of information and extract the salient points.
* Knowledge of the personalised care approach.
* Creative problem solver and willing to search for hard-to-find information.
* Continued commitment to improve skills and ability in new areas of work.
* To review data and report on findings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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