Position: General Manager
Location: Maidstone, Kent
Contract: Full-time, Permanent
Salary: from £35,000 DOE
About Us
At Continuity of Care Services (CCS), we are proud to be a leading provider of health and social care services, dedicated to improving the quality of life for the families we support through our Your Team, Your Time, Your Life promise.
We deliver compassionate care tailored to the needs of the families we are privileged to support. Our team is passionate about making a real difference and were looking for a General Manager who shares that vision.
The Role
As General Manager, you will lead and manage the operational functions of the organisation, ensuring smooth daily operations, and effective communication across teams.
You’ll play a key role in business development, driving growth, and ensuring the delivery of high‑quality care services.
Key Responsibilities
Operational Management
* Oversee daily operational activities to ensure the smooth running of services and administrative functions.
* Plan and lead regular office meetings, setting priorities and proactively resolving issues.
Finance & Administration
* Oversee payroll processing to ensure staff are paid accurately and on time.
* Manage invoicing procedures, ensuring timely billing and efficient cash flow.
* Support budget planning, forecasting, and reporting with the finance team.
* Participate in fortnightly finance meetings to ensure accurate financial oversight.
* Provide cover for the Finance Assistant during holidays and sickness.
* Manage new client onboarding from a financial perspective, ensuring costings are issued promptly and information is accurately transferred to enrol clients on the system.
* Attend board meetings at the discretion of the Directors.
HR & People Management
* Oversee HR processes, including absence reporting, holiday planning, recruitment administration, and onboarding.
* Ensure effective implementation of policies and performance management systems, including annual policy reviews.
* Work closely with the external HR team and managers to resolve staffing issues and maintain a positive working culture.
* Organise company events (e.g., Christmas parties, coffee mornings, charity days).
* Cover the responsibilities of the Recruitment Coordinator during holidays and sickness.
Coaching & Staff Development
* Provide regular coaching and mentoring to team members, including administrators, coordinators, supervisors, and apprentices.
* Identify training needs and support professional development, including external training services.
* Promote a culture of accountability, learning, and excellence.
* Plan and organise team development days.
Business Development & Growth
* Collaborate with the senior team to develop sales and growth strategies for core services, external training, and respite offerings.
* Identify opportunities to expand existing services and explore new revenue streams.
* Build strong relationships with external partners, clients, and stakeholders.
* Oversee marketing activities, including brand visibility, campaigns, and promotional initiatives.
* Implement new processes and procedures to enhance operational efficiency and business performance.
* Support and manage business growth opportunities such as respite facilities and training.
About You
We're looking for someone who is:
* An experienced operational leader, ideally from the health or social care sector.
* Skilled in finance, HR, and people management.
* Confident managing multiple priorities in a fast‑paced environment.
* A natural communicator and team coach, able to motivate and develop others.
* Commercially aware, with a passion for growth and innovation.
Advantages of Joining our Team
* Dress down Fridays!
* Employee discount – Blue light card – subscription covered by us!
* Free parking
* Health & wellbeing programme
* Referral programme
* Opportunities to speak to our Mental Health First Aiders
* Annual Saving Scheme
* EPA Programme (Smart Clinic)
* Annual Charity Events
* Pension Scheme with The People's pension
* Company phone
Our recruitment process
Continuity of Care Services is a CQC regulated employer. As such, offers of employment will be subject to satisfactory references, enhanced DBS and other necessary checks. We will also require you to complete mandatory training before employment can begin – bespoke to each client's needs.
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