Senior User Researcher £76,000 GBP Bonus Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher Sector: Design, London Salary: Up to £76,000 10% Bonus Overview: This role leads user research in public service design, embedding user needs throughout the delivery lifecycle and shaping accessible services. Key Responsibilities: Lead end-to-end user research across project phases. Apply qualitative and quantitative research methods. Translate insights into strategic service improvements. Work with cross-functional teams to validate design decisions. Champion accessibility and user-first approaches. Requirements: 8 years in user research or service design. Strong portfolio of research-led design outcomes. Expertise in usability testing, interviews, journey mapping. Comfortable with GDS and WCAG standards. Experienced in agile delivery and stakeholder engagement. Eligible for UK security clearance (e.g., 5 years residency). Preferred: Knowledge of SaaS or Salesforce. Familiarity with GOV.UK design patterns. Understanding of behavioural analytics and service blueprinting. DONT WAIT APPLY NOW Reference: DRI/AMC/SUR Postcode: SW1 4DF dari