Job Details Job Title: ServiceNow ITAM (HAM and SAM) Architect Location: Leeds Duration of Assignment: 5 months Special Working Conditions: (travel, weekend, overtime, on call etc.) Role Description As a ServiceNow ITAM Architect, you will play a pivotal role in shaping and delivering enterprise-grade IT Asset Management solution for our UK-based clients. This position involves working with customers across BFSI customers, enabling them to optimize asset lifecycle management and achieve compliance through innovative ServiceNow capabilities. You will lead architectural design and implementation for ITAM modules, ensuring alignment with business objectives and industry best practices. The role offers exposure to cutting-edge ServiceNow technologies, including advanced automation and integration frameworks, while collaborating on high-impact projects that drive digital transformation. Your expertise will directly influence operational efficiency, cost optimisation, and governance for our clients, making this a highly strategic and visible role within the organisation. Key Responsibilities Define and own the ITAM architecture for large-scale environments with 100+ software publishers, ensuring compliance and optimisation across diverse licensing models.
Develop a multi-phase roadmap for SAM Pro and HAM Pro, incorporating publisher-specific packs and automation for high-volume reconciliation.
Lead design for complex entitlement modelling, contract management, and reclamation workflows across major publishers (Microsoft, Oracle, IBM, Adobe, SAP, and others).
Implement scalable normalisation and reconciliation strategies to handle high-volume data ingestion and multi-publisher ELP reporting.
Architect integrations with multiple discovery sources and ERP systems to support large publisher catalogues, ensuring data quality and conflict resolution at scale.
Establish governance frameworks for audit defence and true-up processes across 100+ publishers, including risk scoring and compliance dashboards.
Drive remediation plans for over/under-licensing and ensure readiness for external audits.
Mentor teams on advanced SAM/HAM configurations and publisher-specific optimisation strategies.
Key Skills / Knowledge / Experience ServiceNow SAM implementation experience
ServiceNow HAM implementation
Flexera knowledge
SNOW knowledge
Integrations
Person Specification Client facing
Communcation
Stakeholder management
Assertive
Team leading
Interpersonal skills
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