SERVICE ADVISOR Location: Banbury, Oxfordshire Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits OVERVIEW An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Banbury. This is an excellent opportunity for an experienced Service Advisor or customer service professional with automotive experience to join a successful dealership environment where customer satisfaction and service excellence are at the heart of the business. Acting as the link between customers and the workshop, the successful candidate will ensure a smooth and efficient service journey from booking through to vehicle collection. KEY RESPONSIBILITIES • Welcome customers and manage all service and repair enquiries. • Accurately record vehicle concerns and create workshop job cards. • Liaise with Technicians and the workshop team regarding vehicle progress and repair requirements. • Keep customers fully informed throughout the repair and service process. • Prepare estimates and obtain authorisation for additional work where required. • Promote service plans, maintenance packages and approved aftersales products. • Manage vehicle handovers and explain completed work clearly and professionally. • Ensure all administrative processes and documentation are completed accurately. • Deliver exceptional cu...