Job Description Who Are We? Phoenix 2 Retail are the UK’s leading specialist marketing agency. We offer a unique route-to-market service to global brands seeking distribution within the UK’s Vape and FMCG categories. Since launching in 2019, we’ve grown rapidly and continue to support our clients in delivering their commercial goals. Our commitment is to serve our customers, retailers, and brands with integrity and excellence. What You Will Be Doing We are looking for a confident and organised Warehouse Team Leader to support the business in leading day-to-day operations. You will line manage a team of 5 warehouse operatives, playing a key role in driving team performance, ensuring operational excellence, and maintaining high standards across stock accuracy, order fulfilment, and safety. This is a hands-on leadership role ideal for someone who leads by example and thrives in a fast-paced environment. Job Requirements Working Pattern Full-time: 37.5 hours per week Varied shifts between 8:00am and 8:00pm, Monday to Friday Occasional weekend work and overtime opportunities are available A forklift licence would be advantageous Our Ideal Candidate Will Have… Proven experience in a warehouse environment with supervisory or leadership responsibilities Strong team leadership and communication skills Excellent organisational skills and attention to detail Ability to remain calm under pressure and meet tight deadlines Experience with stock control processes and warehouse systems A hands-on approach to coaching and supporting others A valid forklift licence is desirable but not essential Job Responsibilities Key Responsibilities Line manage a team of 5 warehouse operatives, providing daily direction, support, and development Lead, coach, and motivate the team to achieve productivity and accuracy targets Lead by example in pick, pack, and dispatch operations—actively participating alongside the team to ensure speed, accuracy, and high standards are consistently met Conduct and oversee regular stock counts—accuracy is essential Ensure efficient processing of inbound and outbound shipments Support with shift planning and resource allocation to meet operational demands Maintain a safe and clean working environment, enforcing health & safety protocols Onboard, train, and develop new team members Act as a key escalation point for operational issues in the absence of the Warehouse Manager Job Benefits What Do We Offer? Salary: up to £27,500 DOE Quarterly bonus scheme £40 each month to spend on your own wellbeing. ⛱ 24 days of annual leave Extra day off for your birthday ♥️ Employee Assistance Programme 5% Employer Pension Contribution Diversity, Inclusion & Belonging No matter who you are, what you look like, who you love, or where you're from, you can find your place at Phoenix 2 Retail. We're committed to building an inclusive culture that celebrates diversity and allows everyone to bring their best and most colourful selves to work every day.