Senior Tenancy & Support Officer
Nottingham NG3
£14 per hour
Monday to Friday | 9:00am - 4:30pm (7 hours per day, 30-minute unpaid lunch)
About the Service
This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs.
The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping.
You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation.
The Role
We are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities.
This role requires someone who can independently:
Conduct tenancy sign-ups and explain tenancy agreements
Submit and manage Housing Benefit and Universal Credit housing element claims
Create person-centred support plans from scratch
Develop detailed risk assessments from scratch
Manage an individual caseloadThis is not a generic support worker position we are looking for someone confident in documentation, housing processes, and structured support delivery.
Key Responsibilities
Tenancy & Housing Management
Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies
Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases
Liaise with local authorities regarding benefit queries or delays
Support residents in understanding rent liabilities and preventing arrears
Complete property inventory checks at move-in
Assist with monitoring housing-related payments
Assessments, Support Planning & Risk Management
Conduct full initial needs assessments upon admission
Create comprehensive, person-centred support plans from scratch
Develop detailed and dynamic risk assessments from scratch
Regularly review and update support plans and risk documentation
Set outcome-focused goals with residents
Ensure all documentation is accurate, compliant, and audit-ready
Caseload & Resident Support
Manage an individual caseload of residents
Deliver structured keywork sessions
Provide guidance, advocacy, and appropriate signposting
Support residents experiencing language and cultural barriers
Promote independence and move-on planning
Safeguarding & Compliance
Follow safeguarding policies and escalation procedures
Respond appropriately to incidents and crisis situations
Always maintain professional boundaries
Ensure GDPR and confidentiality compliance
Record and escalate notifiable incidents accurately
Administration & Scheme Support
Maintain accurate and confidential case management records
Update internal systems daily
Ensure files and documentation are inspection-ready
Contribute to service monitoring and performance reporting
Support the efficient day-to-day running of the scheme
Essential Skills & Experience
Proven experience within supported housing, housing support, or social care
Experience signing up customers to new tenancy agreements
Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims
Demonstrable experience creating person-centred support plans independently from scratch
Demonstrable experience completing risk assessments independently from scratch
Experience managing a structured caseload
Strong safeguarding knowledge
Excellent written documentation and IT skills
Ability to work within a multi-agency and legislative framework
Enhanced DBS required
Personal Attributes
Compassionate and person-centred
Organised and process-driven
Professional with clear boundaries
Resilient and solution-focused
Committed to achieving positive outcomes for residents