Operations Manager Location: Hillfort House, Brighton Hours: 37.5 hours Salary: £41,496 per annum About Student Roost Student living is about so much more than just a room, it’s about feeling at home. As Operations Manager, you will be the leader for your site, ensuring the whole Operation runs seamlessly. With a laser-focus on Health and Safety, a personal desire for unbeatable Customer Service and extensive Sales and Marketing drive, our Operations Managers are key to ensuring our residents have an exceptional experience with us. What You’ll Be Doing? · Health and Safety Management · Leading the management of the site team · Recruitment & onboarding of new team · Resident Wellbeing & dispute resolution · Customer Experience and Community building · Sales & Building Management · Events & Community Engagement · Debt Management · Budget planning and management Why Join Student Roost? · Inclusive & Supporting Culture · Opportunities for Career Growth · Team Experience · More Than Just a Job · Benefits That Support You What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude! Skills & Qualities · A True Leader – confident in coaching and leading a team of individuals to meet their full potential · Confident providing exceptional resident experience, handling difficult welfare and wellbeing situations, and resolving complex issues. · Process driven, with a sound understanding of P&L and budgeting. · Tech savvy – ability to learn new systems quickly and confident using Microsoft office applications · Organised and detail-oriented, with strong commitment to ensuring Health & Safety is paramount at your property. · Extensive Sales and Marketing Drive · Resilient, with the able to stay calm whilst dealing with complex welfare or anti-social behaviour issues If you’re a passionate leader who thrives on providing unbeatable customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check. As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.