Positioned at the heart of our Customer team, the Insight team is dedicated to building a deep understanding of colleagues, customers, competitors, and market performance. Our mission is to provide clear, actionable insight that drives meaningful change—helping Tesco become a truly customer-centric business and consistently win with customers. As Panel Coordinator, you will play a vital role in the day-to-day management of a new customer insight community. Acting as the primary point of contact for panel members, you’ll ensure the panel remains diverse, engaged, and representative of our broader customer base. You’ll work closely with teams across Tesco and external agency partners to ensure the community delivers robust, timely insight that supports our evolving customer proposition. Managing a large and diverse customer community, ensuring it remains representative of Tesco customers and the wider UK population across a range of demographic and behavioural characteristics. Implementing targeted recruitment strategies to attract underrepresented customer groups, supporting inclusivity and insight quality. Monitoring customer engagement and performance, identifying and addressing unresponsive, high- and low-performing panel members to maintain panel health and reliability. Closing the feedback loop, ensuring customers receive timely and meaningful updates so they feel heard, valued, and part of the development process. Collaborating with the Home Panel team, aligning on best practices in panel management—including privacy policies, terms and conditions, and customer communications. Handling customer queries and concerns, working alongside the Customer Engagement Centre (CEC) to resolve any issues or complaints effectively. Coordinating with the Recruitment and Home Usage Testing (HUT) teams to improve consistency, efficiency, and collaboration across Tesco’s customer testing panels. Ensuring compliance with GDPR and data privacy best practices, safeguarding customer information at all times. Excellent verbal and written communication skills, with the ability to engage clearly and empathetically with both customers and internal stakeholders. Strong organisational skills and attention to detail, ensuring high-quality delivery across multiple tasks and touchpoints. Panel management or CRM experience, with a good understanding of how to manage and engage a large customer community. Ability to work independently and maintain high standards, demonstrating initiative, accountability, and self-motivation. Experience in a customer-facing or online community role, with a strong understanding of customer needs and digital engagement best practices. A practical, solutions-focused mindset, comfortable resolving issues proactively and efficiently. An innovative and continuous improvement mindset, always looking for opportunities to unlock efficiencies within processes. Proficiency in Microsoft Excel, with the ability to organise, analyse, and present data effectively. A strong customer service orientation, ensuring customer interactions are handled with care, respect, and professionalism.