A long‑established and reputable home‑improvement installation business is seeking an experienced Branch Manager to lead operations at its busy New Malden branch. I am supporting them in finding a confident, hands‑on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.
The Role
This position oversees the full day‑to‑day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands‑on role that includes occasional lifting of products and developing strong product knowledge across the company’s range.
Key Responsibilities
Managing a team of five and overseeing daily workflow
Handling customer enquiries and product sales across garage doors and related home‑improvement products
Responding to emails and managing all branch communication
Answering telephone enquiries from customers, colleagues and suppliers
Providing face‑to‑face customer service
Checking deliveries and ensuring accuracy of stock received
Supporting operational tasks including occasional heavy lifting
Essential Skills & Competencies
Sales experience within a customer‑facing environment
Leadership experience with the ability to motivate and support a small team
Strong organisational skills and the ability to prioritise effectively
Excellent written and verbal communication
IT literate
Team‑focused approach
High attention to detail
Full UK driving licence (up to 3 points acceptable)
⭐ Desirable Backgrounds
Experience in garage doors, construction, builders’ merchants, home improvements, or similar product‑led installation environments.
Hours
Monday – Friday: 7.30am – 5.00pm
Saturday: 9.00am – 12.30pm (rota basis)
Benefits
£45,000 per annum
Monthly, quarterly and annual performance‑related bonuses
Company car
Company mobile phone
5 weeks’ holiday + bank holidays
Company pension contributions
Company cash health plan
Supportive working environment and full training provided
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