Job Description
Application Support Engineer – Workday
Location: Leeds – 2-3 days a week onsite
Department: IT / Digital Solutions
Salary: £40,000 to £50,000 per annum
Overview
A global professional services organisation is seeking an Application Support Engineer to support and enhance its HR systems environment, with a primary focus on Workday and related SaaS platforms. The role involves maintaining system performance, resolving issues, supporting users, and contributing to continuous improvement initiatives across enterprise applications.
Key Responsibilities
* Application Support
* Provide 1st–3rd line support for Workday and other business applications
* Troubleshoot system, configuration, and integration issues
* Manage incidents, service requests, and system monitoring activities
* Perform root cause analysis and coordinate with vendors or technical teams where required
* Support application performance optimisation and service continuity
User & Operational Support
* Manage user access, permissions, and onboarding activities
* Support end users with queries and best-practice guidance
* Conduct access and security audits
* Provide operational support during key business periods
System Maintenance & Releases
* Assist with upgrades, patches, testing, and release management
* Coordinate user acceptance testing (UAT)
* Maintain awareness of platform updates and roadmap changes
Documentation & Reporting
* Maintain support documentation and knowledge base articles
* Support reporting, dashboards, and data validation activities
* Assist with integration monitoring and data quality checks
Continuous Improvement & Governance
* Identify recurring issues and recommend process or system improvements
* Support automation and workflow enhancement initiatives
* Ensure compliance with IT governance, security, and change management processes
* Participate in audit and compliance activities
Stakeholder Management
* Act as a liaison between business users, technical teams, and third-party vendors
* Provide regular updates on incidents, changes, and support activities
Required Skills & Experience
* Experience supporting Workday HCM environments
* Strong understanding of Workday configuration, security, and data management
* Experience supporting SaaS applications and integrations
* Familiarity with ITSM/ticketing tools and ITIL processes
* Strong communication and stakeholder management skills
* Ability to work collaboratively across technical and business teams
Desirable
* Additional Workday certifications or modules
* Degree in IT, Computer Science, or related experience
Working Pattern
* Hybrid working model with 2–3 office days per week
* Occasional travel may be required
Benefits
* Competitive salary and benefits package
* Flexible and collaborative working environment
* Opportunities for professional growth and development