Job Title
EUC GWS Apple BCPS Ambassador Digital Trainer
Location
London, UK
Job Overview
We are seeking an experienced EUC GWS Apple BCPS Ambassador Digital Trainer with strong expertise in the banking domain who will oversee the planning, execution, and successful delivery of projects.
Hybrid Working
The places that you work from day-to-day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home. You will not be able to work at home 100% of the time.
Key Responsibilities
* Digital Adoption Enablement – Act as the on‑ground ambassador for Apple devices, BCPS and GWS toolsets across business units; promote, demonstrate, and coach colleagues on new digital tools, capabilities and features; support roll‑outs of EUC initiatives and technology transformations (e.g., Mac onboarding, OS upgrades, app deployments); conduct floor‑walking sessions to provide real‑time assistance and drive adoption.
* Training Knowledge Delivery – Develop and deliver end‑user training through workshops, one‑to‑one coaching, virtual sessions and digital learning assets; create user‑friendly guides, FAQs, video snippets and enablement content focused on Apple device usage, collaboration tools and workplace applications; tailor training for different user personas including senior leaders, operations, tech teams and frontline colleagues.
* End‑User Support & Experience Improvement – Serve as a voice of the customer for digital workplace tools, capturing feedback and escalating issues to EUC/GWS teams; troubleshoot common device and productivity suite issues and guide users through best practices; monitor and improve user experience, ensuring high adoption rates and satisfaction levels.
* Collaboration & Stakeholder Engagement – Collaborate with EUC Engineering, GWS Operations, Digital Workplace and Apple Program teams; partner with Change Communications functions to support large‑scale technology adoption campaigns; represent EUC in business forums, roadshows and engagement events.
* Continuous Improvement & Analytics – Track adoption metrics, training effectiveness and user satisfaction; provide insights, trend analysis and recommendations to EUC leadership; identify opportunities for tool optimisation, user enablement and productivity enhancements.
Essential Skills
* Strong knowledge of the Apple ecosystem – macOS, iOS, iPadOS, and modern workplace technologies.
* Experience delivering in‑person and virtual training to diverse audiences.
* Hands‑on expertise with collaboration tools – Office 365, Microsoft 365, Teams, OneDrive, Outlook.
* Excellent communication, presentation and stakeholder engagement skills.
* Passion for digital adoption, user experience and modern workplace technology.
* Ability to troubleshoot end‑user technology issues and offer practical guidance.
* Previous experience in EUC, GWS, digital workplace or technology adoption roles.
* Familiarity with BCPS Business Critical Productivity Suite tools and enterprise Apple deployments.
* Exposure to financial services or regulated enterprise environments.
* Experience with content creation – training material, videos, and quick‑reference guides.
* Certifications such as Apple ACSP, ACTC or Microsoft 365 Fundamentals are advantageous.
Behavioural Competencies
* Customer‑obsessed mindset with empathy and patience.
* Confident, proactive and approachable ambassador style presence.
* Ability to simplify complex technology concepts for non‑technical users.
Disability Confident Employer
* Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
* We will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
* Candidates should opt in during the application process.
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