Salary: £109,500 - 109,500 per year Requirements: Expert proficiency in ServiceNow, with demonstrated Solution Architecture experience Strong hands-on experience with Hardware Asset Management (HAM) and Software Asset Management (SAM) within ServiceNow Proven ability to translate business requirements into scalable technical solutions Experience defining and enforcing technical governance and standards Strong documentation skills, including high-level design artefacts Proven leadership within agile delivery environments Excellent communication and stakeholder management skills Experience supporting or implementing ServiceNow Now Assist (desirable) Experience working within large, complex enterprise environments (desirable) Background in multi-team or multi-supplier delivery models (desirable) Responsibilities: Design and deliver solutions that meet both business and technical requirements Translate business requirements into high-quality ServiceNow solutions Act as a subject matter expert across the ServiceNow platform Lead design sessions and contribute to sprint and project planning Take ownership of technical requirements and components related to HAM & SAM build and implementation Produce and maintain High-Level Design (HLD) documentation Provide oversight of technical governance across the ServiceNow platform Enforce coding standards and best practices across delivery teams Prove technical solutions and contribute to platform health management, performance, and maintainability Act as an escalation point for technical issues and development blockers Support technical triage of major incidents where required Proactively identify, document, and log improvement opportunities for the business Engage with business and technical stakeholders across the organisation Contribute to cross-team and architectural decision-making Support strong alignment between architecture, delivery, and operational teams Technologies: Architect Hardware Support ServiceNow More: We are seeking an experienced ServiceNow Solution Architect to join our client delivery team, working closely with stakeholders as part of a ServiceNow programme. This role plays a key part in supporting the rollout of ServiceNow Now Assist, shaping architecture, and ensuring high-quality, scalable platform delivery. We value collaboration and seek to foster a strong alignment between architecture, delivery, and operational teams to drive success. last updated 21 week of 2026