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Customer Services Administrator, Shepton Mallet
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Client:
Gregory Group
Location:
Shepton Mallet, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
a40adea1094c
Job Views:
21
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
Customer Service Administrator
Pallet Networks, Shepton Mallet
At Gregory Distribution, we are looking for a Customer Service Administrator who will be the primary point of contact for our Pallet Networks site in Shepton Mallet.
The position of Customer Service Administrator involves:
* You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
* Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
* Processing customer invoices and inputting invoice data on various systems.
* Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
* Production of KPI’s and daily statistics.
* Investigating and resolving stock issues to ensure customer satisfaction.
* Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs.
* You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential.
* The job can be fast-paced and pressurised, but you will receive the support and training needed to be successful in the role.
Essential skills required for Customer Service Administrator:
* Previous experience of working in a similar role is advantageous but not necessary.
* Ability to communicate at all levels.
* Excellent organisational skills and prioritising workload.
* Working to deadlines.
* Able to work as part of a team and on own initiative.
* MS packages to include, Word, Excel, PowerPoint and Outlook.
Why Gregory Distribution?
* Salary for Customer Service Administrator is between £24,pa to £26,pa, depending on experience.
* Hours of work are Monday – Friday, 09:30hrs – 18:30hrs.
* Retail discounts with Hapi*
* Retail Trust Wellbeing Support*
* Opportunity to develop your career within an expanding business.
* Excellent holiday allowance and company benefits.
* Life assurance, pension and sickness scheme*
* Christmas Savings Club*
* Leading industry qualifications*
* This vacancy is not entitled to the employee referral scheme.
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