Job Description
Overview
We are seeking a dedicated and enthusiastic Food Service Associate to join our team. In this role, you will be responsible for providing excellent customer service while assisting in the preparation and serving of food and beverages. Your contribution will ensure a positive dining experience for our customers, making it essential to maintain high standards of cleanliness and organisation within the food service area.
Responsibilities
* Prepare and serve food items according to correct portion sizes.
* Maintain cleanliness and organisation of the kitchen porter and dining areas, ensuring compliance with health and safety regulations.
* Assist customers with their orders, providing information about menu items and accommodating dietary restrictions as needed.
* Operate service equipment correctly and safely: dishwashers, panini machine, toaster, coffee machine etc.
* Monitor inventory levels of food supplies and report shortages to management.
* Collaborate with team members to ensure smooth operations during busy periods.
* Greet customers warmly and create a welcoming atmosphere.
* Serve food and beverages promptly, maintaining a high level of attention to detail.
* Utilise the point-of-sale system to process orders accurately.
* Handle cash, credit card transactions, adhering to cash handling procedures.
* Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
* Clean and sanitise tables, counters, and service areas regularly.
* Ensure the cafe's cleanliness and tidiness by sweeping, mopping, and taking out rubbish.
* Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
* Work closely with the kitchen staff to ensure timely and accurate food deliver.
* Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
* Adhere to dress code policies.
* Adhere to food safety and hygiene regulations to maintain a safe environment.
* Follow proper hand hygiene procedures and maintain personal cleanliness at all times.
* Ensure the café is compliant with health and safety standards at all times.
Skills
* GCSE education or above.
* Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment.
* Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude.
* Basic math skills for cash handling and order processing.
Experience
* Previous experience in a food service or hospitality role is essential
* Strong communication skills with a friendly and approachable demeanor.
* Ability to work effectively in a fast-paced environment while maintaining attention to detail.
* Basic knowledge of food safety practices is preferred.
* A willingness to learn new skills and adapt to changing situations is essential.
* Strong attention to detail and ability to multitask in a fast-paced environment.
* Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service
Personal Attributes
* Willingness to learn and progress
* Be honest and trustworthy
* Team player
* Respectful
* Flexible and adaptable to change
* Possess cultural awareness and sensitivity
* Demonstrate sound work ethics
* Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Join us in delivering exceptional service in a vibrant environment where your contributions truly matter!
Qualifications
We require you to have experience in the following areas:
* Hospitality
* Food Service
* Food Safety
* Food Handling
* Customer Service
* Spoken and written English is essential
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.