Customer Service Administrator
Full-time | Permanent | Edinburgh (Office-based)
An established, long-standing business based in Edinburgh is seeking a Customer Service & Administration Officer to join their close-knit team. This is a permanent, office-based role offering variety, responsibility, and the opportunity to become a key part of day-to-day operations within a supportive and friendly working environment.
The organisation is family-run, with a high staff retention rate and a relaxed, collaborative culture where everyone supports one another.
The Role
This is a hands-on role supporting the smooth running of the office and wider operations. You will be involved in customer service, administration, order coordination, and liaising with internal teams and external suppliers.
This position is ideally full-time (Monday to Friday, 9am-5pm)
Key Responsibilities
1. Providing high-quality customer service via phone and email
2. Handling day-to-day administrative tasks to support office operations
3. Processing payments and carrying out basic banking tasks
4. Managing stock orders, invoicing, and stock checks
5. Coordinating orders from placement through to delivery and installation
6. Liaising with internal teams, warehouse staff, and external contractors
7. Managing timelines for orders, deliveries, and fittings
8. Communicating with customers regarding scheduling, queries, and updates
9. Supporting logistics and resolving any issues that arise
10. Maintaining accurate records using an Excel-based system
11. Covering supervisory duties during periods of annual leave where required
The role can be time-sensitive and requires someone comfortable juggling multiple priorities while remaining calm and organised.
Skills & Experience Required
Essential:
12. Strong customer service and telephone manner
13. Excellent organisational and prioritisation skills
14. Confidence dealing with customers, suppliers, and internal teams
15. Proficiency in Microsoft Excel
16. Self-motivated with a proactive, can-do attitude
Desirable:
17. Previous experience in an administrative, customer service, or operations role
18. Experience coordinating orders, logistics, or scheduling
19. Willingness to learn and build product or industry knowledge
Candidates who are qualified by experience (QBE) will be considered.
What's on Offer
20. Permanent, full-time position
21. Salary dependent on experience
22. 28 days' holiday including bank holidays
23. Statutory pension contributions
24. Free on-site parking
25. 6-month probation period based on performance
26. Friendly, relaxed working environment with long-serving staff
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.