Go back Calderdale and Huddersfield NHS Foundation Trust
Clinical Support Worker - Oncology/Haematology Helpline
The closing date is 25 August 2025
An exciting opportunity has arisen within the Oncology and Haematology helpline team for band 3 Clinical Support Workers. The post will involve answering the helpline calls and signposting patients to the correct place to help them. It will also involve assessing patients including their vital signs, ECG's, venepuncture and cannulation. Experience is desirable but not essential as full training will be given.
Main duties of the job
To work as part of the ward or department team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence.
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job responsibilities
The main role of this post will be to answer the helpline calls using an algorithm. This will enable you to signpost/divert calls to the correct team for expert advice.
You will also be involved in the assessment process of patients as they arrive on the ward. This will include, Vital signs, ECG's, Venepuncture and cannulation.
Person Specification
QUALIFICATIONS / TRAINING
* English and Maths GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
* Competence-based level 3 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
* Willingness to undertake any training or development relevant to the role
* Competent in cannulation /venepuncture/plaster training and specialist dressings.
* Moving and Handling
* Infection Control
* Customer Care
* Competent / able to evidence the completion of Health Care Assistant core competencies
* ECG training and competency
KNOWLEDGE, EXPERIENCE & EXPERTISE
* Previous employment within a healthcare setting
* Insight into the roles of responsibilities of the post
* Demonstrate a commitment to a caring profession
* Understand the importance of record keeping
* Literacy Skills
* Experience of record keeping
* Experience in undertaking point of care testing
* Experience in application of basic dressing techniques
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
* Ability to work as a team member
* Ability to work in a busy environment
* Able to use own initiative
* Aware of own limitations/ level of competence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Calderdale and Huddersfield NHS Foundation Trust
£24,937 to £26,598 a yearper annum, pro rata
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