Overview
Join to apply for the Trainer - Landlord & Tenant Law role at ARAG Legal Services UK.
Talent Acquisition & Recruitment specialist with 20+ years’ international experience - UK, EMEA & APAC (including Dubai, UAE & Australia).
About the role
In this hands-on role, you’ll be responsible for delivering Landlord & Tenant Law training to a team of employees (Legal Advisors) who work in our Legal Advice service, across our offices in Bristol and Bedwas, South Wales. This team sits on our front line, and they provide a professional, telephone-based legal advice service to both our commercial and personal customers.
Your main focus will be to support the delivery and facilitation of our Landlord & Tenant Law training agenda, both face-to-face and online, across the department. You’ll also assist our Legal Advice Team Leaders by helping them to support, coach and mentor new and existing Legal Advisors, as well as providing technical expertise and guidance.
Key responsibilities
* Identifying training needs (training needs analysis) via effective monitoring of legal advice calls and providing analysis and constructive feedback to the Legal Advisors.
* Assisting with relevant legal queries and acting as a technical referral point for Legal Advisors.
* Developing / amending any training required, in line regulatory changes and / or legal updates.
* Supporting management with strategic initiatives to develop and drive our Legal Advice service.
* Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
You’ll play a key role in ensuring that our Legal Advisors provide exceptionally high levels of customer service via telephone and other digital channels and guide them to deliver a competitive and productive Legal Advice service, where great customer outcomes are at the heart of everything we do.
Work arrangement
This is a hybrid role – ideally 3 days a week in our Bristol office. Also required, will be occasional travel to our Bedwas office in South Wales (2-3 times a month). The role can be full-time or part-time (minimum 4 days a week, or the equivalent hours).
About you
We are looking for someone with a very strong background in (and technical knowledge of) Landlord & Tenant Law (essential), and some previous experience in training, development and coaching. Ideally, you’ll also have some previous people management experience, and you’ll be genuinely passionate about developing people, particularly more junior team members.
You’ll demonstrate sound knowledge of improving customer experience to ensure good customer outcomes, and you’ll be exceptionally customer focused yourself. You’ll also be able to show elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders, and customers.
As a large part of this role will be facilitation of training, you’ll need to be a confident, articulate and engaging communicator at all levels, with a friendly, open, positive and encouraging style and approach.
Additional information
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Only a 5-minute walk from Temple Meads train station we have newly refurbished, modern city centre offices in Bristol.
Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. In return for your commitment, we will offer you generous remuneration and an attractive benefits package that includes:
* 26 days holiday, with the option to buy up to a further 5 days
* Company Pension Scheme with the option to increase contributions
* Group Income Protection for all employees
* Group Legal Protection for all employees
* European Motor Assistance
* Home Emergency Assistance
* Inclusion in our Health Cash Plan
* Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
* Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Legal and Training
* Industries: Insurance and Legal Services
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