First Consult Ltd Coventry, England, United Kingdom
4 weeks ago 31 applicants
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Job Description – Business Consultant
Company: First Consult
Job Title: Business Consultant
Location: Hybrid
Hours: Full-time
About First Consult
First Consult is a dynamic consultancy firm specialising in delivering expert business advisory services and ERP (Enterprise Resource Planning) solutions to domiciliary care providers and care homes across the UK. Our mission is to empower care organisations with the tools, strategies, and systems needed to enhance regulatory compliance, operational efficiency, workforce management, and ultimately, patient outcomes.
Role Overview
We are seeking a highly experienced and results-driven Business Consultant to join our team. The successful candidate will play a pivotal role in analysing client operations, implementing tailored ERP solutions, and advising care providers on strategic and regulatory improvements. This role requires in-depth knowledge of the UK care sector, CQC standards, and digital transformation in health and social care settings.
Key Responsibilities
• - Conduct comprehensive business assessments of domiciliary care agencies and care homes to identify inefficiencies, risks, and opportunities.
• - Design and deliver bespoke consultancy solutions to improve CQC compliance, staff management, record-keeping, and service quality.
• - Lead the implementation of ERP and digital management systems, including user training and system optimisation.
• - Collaborate with client stakeholders to align business processes with regulatory and commercial best practices.
• - Monitor post-implementation performance and provide ongoing support and optimisation advice.
• - Stay abreast of industry trends, CQC regulatory updates, and digital health innovations to advise clients accordingly.
• - Prepare detailed reports, action plans, and strategic roadmaps tailored to client objectives.
• - Minimum 5 years' experience in a consultancy, operational, or transformation role within the UK health and social care sector.
• - Proven experience implementing ERP or care management software (e.g. CarePlanner, PeoplePlanner, Access Care, Log my Care).
• - Strong working knowledge of CQC regulations, UK employment practices in care, and operational compliance frameworks.
• - Excellent stakeholder engagement, report writing, and analytical skills.
• - Demonstrated ability to lead transformation projects and drive measurable outcomes.
• - Strong communication, leadership, and training facilitation skills.
• - Bachelor’s degree or higher in Health/Social Care Management, Business, IT, or related field.
• - Experience with system integration, workforce planning tools, or digital auditing frameworks.
• - Knowledge of NHS Digital standards and interoperability protocols.
Why Join Us
At First Consult, you will join a purpose-driven organisation focused on driving quality and innovation in the care sector. You will be part of a team that makes a measurable difference in how care is delivered, using cutting-edge technology and hands-on consultancy to transform businesses.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
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