As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision ' to be the best cardiothoracic integrated healthcare organisation'. We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community. We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics. Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population. Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs. As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality. Our vision is underpinned by five strategic goals: Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care Service and Innovation: to develop our service portfolio for patients by developing innovative models of care Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation. Our Mission “Excellent, Compassionate and Safe care for every patient, every day” Job overview We have an exciting opportunity for a band 3 Switchboard operative to join our team. This post is 15 hours per week and must be flexible as night shifts will be required. Candidate will receive shift pattern 1 month in advance From 1st April employers will be named as University Hospitals of Liverpool group Advert Responsible for the effective and efficient operation of the electronic ARC Switchboard system and processing external and internal calls in a courteous, friendly and efficient manner. To use initiative and understanding when dealing with callers who may be extremely distressed and / or verbally abusive and threatening behaviour. To deal with calls regarding assessments referrals from a variety of external sources such as GP’S, other hospital personnel. Responsible to communicate with all staff disciplines such as consultants, Hospital coordinators, Department managers, Leads for Nursing services, Exec level in a professional manner providing clear and concise information as and when required. Responsible for operating the emergency paging system to locate staff as and when required. Responsible for quick and efficient response to dealing cardiac arrest alerts via, activate the emergency cardiac arrest process to inform the team of emergency and location using the voice over paging system Responsible for monitoring emergency alarm panels such as Medical Gases, Fire systems, responding quickly and efficiently to activate emergency process in line with trust policy/procedures Responsible for testing emergency paging system for all emergency systems, also reporting any faults or concerns with any emergency systems. Working for our organisation As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'. We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community. We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics. Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms. Please visit our website - https://www.lhch.nhs.uk/ Please follow this link for a tour of our site - https://bit.ly/36ylsoq Detailed job description and main responsibilities Responsible for monitoring emergency alarm panels such as Medical Gases, Fire systems, responding quickly and efficiently to activate emergency process in line with trust policy/procedures Responsible for testing emergency paging system for all emergency systems, also reporting any faults or concerns with any emergency systems. Responsible for reporting faults/concerns with the Switchboard electronic ARC system, in line with the trust Policy and procedures alerting all relevant staff and activating emergency mobile phone roll out system via security and Portering staff. To work unsupervised as and when required and during out of hours shifts, dealing with all aspects of the Telecommunication service during this period. Responsible for activated a number of major incident alerts such as any MI Identified by the Hospital coordinator, the Haemorrhage policy, Haz Alerts and other MI’S by adhering to the trust protocols to ensure key staff of all disciplines are contacted to respond. · Responsible for quick and effect response to emergency PPCI call direct from other Hospitals, requesting and recording vital information of the patient’s condition acutely and ensuring the information is provided to the Medial emergency team. · Responsible for locating/contacting the emergency PPCI Team, out of hours to contact key staff of all disciplines at home or on mobile phones using the on call multidisciplinary on call information lists. · Responsible for utilising the Ambulance services electronic system to estimate the time of arrival of the patient and to ensure the PPCI team are aware of any delays or change in condition of the patient. Responsible for the out of hours on call rotas of multidisciplinary teams, ensuring information is accurate and updated when any changes occur. To adhere to on call processes as set out by each department. Document out of hours requests for various departments’ on-call staff and escalate to manger any issues experienced or incorrect information being provided by other departments. We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible. Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post. All applicants will be contacted and informed by email whether they were successfully shortlisted for interview. As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address. Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust. Flexible Working applications will be considered in line the Trusts flexible working policies. The Trust is a no-smoking site. We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible. Please note UKVI guidelines prohibits sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role. https://www.gov.uk/skilled-worker-visa/your-job If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.