Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs.
Key Objectives
* Ensure every System Integration Project leaving nZERO facilities has a Spare Parts List.
* Ensure customers have sufficient budget assigned for spares.
* Tailor spares offering to customer needs.
* Identify spares opportunities from installed base.
* Engage directly with customers to follow up on quotes.
* Review all Service Visit Reports to identify to identify opportunities to increase self-generated sales (SGS) and sell/replace spare parts (maximise spare part sales).
* Ensure on time payment with best possible cash flow payment terms.
* Ensure customer satisfaction is maintained, in a professional and proactive manner, enabling repeat business.
* Support the development and management of a Strategic Spares Offering Service.
* Monitor and maintain Service consumable spares holding minimum stock levels.
* Make it easy for customers to buy from nZERO.
* Propose marketing initiatives to increase sales.
* Initiate/close out Supplier Agreements for reseller discounted price lists.
* Ensure margin and cash flow expectations are in-line with Group parameters.
* Meet/exceed any Group KPIs.
* Demonstrate and Support nZERO Vision, Values, Goals and Objectives throughout the team.
Key Responsibilities
* Contribute to annual SMART objectives for the role and produce a Personal Development Plan to track Career Progression.
* Engage customers as early in a project cycle as possible i.e. identify who will be responsible for purchasing spares and work with them to ensure suitable budget is assigned.
* Consider customer requirements around criticality and cost/benefit i.e. make it easy for customers to buy spares that minimise their risk but also fit within their budget.
* Establish, through discussions with colleagues and customers, installed base opportunities for spare parts sales.
* Grow sales by reviewing all Service Visit Reports to identify to identify opportunities to increase self-generated sales (SGS) and sell/replace spare parts (maximise spare part sales) i.e. consider other items customers may need but not realise by offering additional related items(/services).
* Oversee Admin. activities to ensure timely invoicing and swift resolution to issues that arise (escalate to management as necessary).
* Ensure customer satisfaction is maintained, in a professional and proactive manner, enabling repeat business.
* Propose marketing initiatives to increase sales.
* Ensure margin and cash flow expectations are in-line with Group parameters.
* Meet/exceed any Group KPIs.
Skills & Qualifications
* Degree/HND Chemical or Instrumentation background.
* Ability to read and understand Technical drawings / P&IDs
* Competency in Office
* Excellent numeric and analytical skills
* Full/clean Driving licence
* Small Project/Internal Sales Management experience.
* Commercial awareness
* Word, Excel and SharePoint.
If you wish to speak to a member of the recruitment team, please contact .