AWS Connect Engineer
Level: Engineer
Location: Nottingham (3 days onsite)
Salary: Up to £85,000
About the Role
Our client is a global consultancy supporting large-scale digital transformation across financial services. This role sits within a Customer Experience Technology team focused on evolving a cloud-based contact centre platform using Amazon Connect.
This is a hands-on engineering role where you’ll design, build, and optimise contact centre capabilities, working across AI-driven customer interactions, real-time analytics, and secure integrations into core banking systems.
What You’ll Be Doing
* Designing and building Amazon Connect contact flows and routing logic aligned to financial customer journeys
* Delivering new capabilities across AI-driven IVR, agent assist, and Contact Lens analytics
* Integrating AWS Connect with core banking systems, CRM platforms, and risk/fraud engines using Lambda and APIs
* Ensuring all workflows meet regulatory standards including PCI-DSS and GDPR
* Implementing secure authentication and verification flows for high-risk transactions
* Building reporting capabilities for operational, compliance, and regulatory needs
* Managing infrastructure through Terraform or CloudFormation in controlled environments
* Working closely with security, risk, and compliance teams to meet audit and governance requirements
Ideal Background
* Strong hands-on experience with Amazon Connect
* Background in contact centre engineering or CCaaS platforms
* Experience designing IVR, routing logic, and customer workflows
* Integration experience using AWS Lambda, API Gateway, and REST APIs
* Proficiency in Python or Node.js
* Experience working in regulated environments (financial services, fintech, etc.)
* Knowledge of PCI-DSS, GDPR, and contact centre compliance requirements
Nice to have:
* Experience with Contact Lens (sentiment analysis, compliance monitoring)
* Exposure to FCA regulations and Consumer Duty
* Infrastructure-as-code experience (Terraform or CloudFormation)
* Experience working in multi-environment AWS estates
What You’ll Receive
* Salary up to £85,000
* Opportunity to work on a large-scale, high-impact customer platform
* Exposure to modern AWS, AI, and CX technologies
* Clear progression within a global consultancy environment
Who Should Apply
* AWS Connect Engineers with strong hands-on delivery experience
* Engineers from contact centre or CCaaS environments
* Candidates comfortable working in regulated, high-compliance environments
* Individuals who want ownership of platform development and client impact
Apply
If you’re building and scaling Amazon Connect platforms and want to take ownership of a complex, regulated environment, this is a strong opportunity.
Send your CV or reach out directly to discuss.