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About The Role
Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquiries and resolving issues? If so, this could be the role for you. We’re looking for Customer Service professionals to join our Technical Operations Centre and help us deliver our customer promise - to delight every customer, every time.
As a Technical Support Advisor, you'll be responsible for delivering a best-in-class service to our Power Generation, Plant, and Accommodation customers. Your experience will help our customers with on-site issues, diagnosing and guiding them through procedures such as re-setting and re-starting generators or basic fault diagnosis within accommodation units.
Your days will involve communicating with customers via telephone and email, taking ownership of enquiries, and building strong customer relationships. You'll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service standards.
This role is ideal for individuals from a customer service desk or call centre background who want to see the tangible impact of their work in a hands-on, operational environment.
During your first week, you'll complete our bespoke training programme to ensure you're confident and equipped to deliver a world-class rental experience. We also support your personal growth and career aspirations within Sunbelt.
Working shifts are between 7am-7pm on a 4 on 4 off pattern.
What We Offer
Join a successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards include flexible benefits, generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a comprehensive pension scheme.
About You
* Proven experience in a customer service or call centre role.
* Experience in technical support or service and repair enquiries (advantageous).
* Exceptional communication skills and ability to build relationships.
* Strong problem-solving skills and ability to think quickly.
* Team player with a collaborative approach.
* Flexible, adaptable, and able to manage multiple tasks in a fast-paced environment.
* Commitment to continuous improvement.
* Good computer literacy, particularly MS Office, and willingness to learn new IT systems.
About Us
Sunbelt Rentals is a leader in equipment rental across UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our people are our greatest asset, and we are committed to diversity, inclusion, and employee wellbeing, providing support such as mental health campaigns, helplines, and financial wellbeing services.
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Customer Service
* Industries: Construction
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