To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team. Kingston GP Chambers are looking to recruit a Administrator / Receptionist to enhance the already established team. The successful candidate will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidate must also be flexible to cover other shifts, hard‑working and enjoy being part of a team.
The successful candidate will need excellent interpersonal and telephone skills, with the ability to multi‑task while staying organised.
Duties: support the clinical team with document management (workflow) and email communication. E‑Referrals. Coding patients' records in line with coding protocols. Managing incoming mail and distributing/scanning appropriately. Reception duties.
Equality, Diversity & Inclusion: A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Confidentiality: This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Learning and Development: The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately enable them to improve processes and service delivery.
Professional Conduct: All staff are required to dress appropriately for their role. Administrative staff will be expected to wear smart clothes whilst clinical staff must dress in accordance with their role.
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