We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers... we're New Look.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.
It's a busy and exciting time for the brand and we're on the hunt for a Store Manager to join our growing Silverburn team.
The Store:
As our Silverburn Store Manager, you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience, and being customer obsessed.
You'll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion.
The Role:
In your high street store, you will lead your team to create a customer-obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality, and unique style through fashion. You will create and lead a team who support one another and deliver results...whilst having fun along the way!
You will be fully accountable for your store's performance, working alongside your Territory Leader to identify opportunities impacting KPI's, customer service, team development, and overall sales — playing to win!
As a store manager, you will be at the forefront of creating a customer-obsessed environment that prioritizes excellent service and unique shopping experiences. Your genuine approach will help customers express their individuality, personality, and style through fashion, making each visit memorable.
About you:
* You have previous large store manager experience
* You have a proven track record of effectively leading and managing a team
* You are a dedicated New Look brand enthusiast
* You have a history of delivering and exceeding KPIs and key objectives
* You possess commercial acumen
* You have excellent communication and interpersonal skills to engage with customers and provide exceptional service
* You have exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently
Why New Look?
The amazing people, the fashion — there are many reasons to love working at New Look. We prioritize development, offering training to support your progression so you can be your best and achieve your goals. Being part of the New Look team means access to a great range of benefits & perks.
Enjoy our generous staff discount — 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
Get access to hundreds of discounts from top retailers and gyms, along with free workout classes, via our rewards platform Runway.
Plan for your retirement with our contributory private pension scheme.
Benefit from a performance-related retail management bonus scheme.
Our family-friendly policies include enhanced maternity, paternity, and adoption leave, plus shared parental leave.
Claim money back towards medical expenses with our healthcare cash plan.
Participate in our Cycle2Work scheme to support environmental sustainability and save money.
All employees are covered by our life assurance policy from day one.
We are proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
Please note — these benefits and perks are non-contractual and may change over time.
Apply now to find out more!
We offer flexible working patterns; although this role is full-time, we are open to discussing specific arrangements that suit your needs.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity and are proud of our inclusive culture and talented team members who embrace our shared purpose, behaviors, and values.
Ensure your CV is in simple format (e.g., Microsoft Word) when applying to facilitate a smooth application process.
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