Job Title: Front of House & Admin Coordinator
Location: Harley Street, London
Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)
Hours: Monday to Friday, 9am6pm + occasional Saturdays
About the Role
Were looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.
Key Responsibilities:
* Welcome and check in clients warmly, creating a professional and comfortable environment
* Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email
* Coordinate patient journeys, from pre-treatment instructions to post-treatment care
* Handle payments, consent forms, and aftercare packs
* Keep the reception area impeccable and aligned with luxury standards
* Support admin duties including stock management, deliveries, audits, and document compliance
* Assist with patient photography, online reviews, and CRM communications
Skills & Attributes:
* Outstanding interpersonal and communication skills
* Discreet, empathetic, and confident handling VIP patients
* Impeccable attention to detail and high standards of presentation
* Proactive, team-oriented, and solutions-focused
* Experience in clinical, aesthetic, or luxury hospitality settings preferred
Requirements:
* Confident using clinic software (e.g., Pabau, CRM/EMR systems)
* Proficiency in MS Office; photography experience a bonus
* Knowledge of CQC protocols or surgical practice is a plus
* Excellent written and spoken English; other languages a bonus
Benefits:
* Competitive salary from £32,000 + incentives, based on experience
* Staff discounts on treatments and products
* Ongoing training and CPD opportunities
* Central location in Harley Street, with a high-end working environment