Job Description
Client Services Manager – Construction Harlow
Working as a client services manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.
Key Responsibilities
* Serve as the main point of contact for clients across projects.
* Build and maintain strong, long-term client relationships
* Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team
* Monitor contract performance against KPIs and agreed programmes
* Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
* Relay client feedback internally and escalate risks or issues where necessary
* Identify opportunities to improve service delivery or expand works within existing accounts
* Produce basic account reports, progress updates, and client communications
* Support clients in understanding compliance requirements and the importance of fire safety
Ideal Candidate
* Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
* Strong client-facing, communication, and relationship-building skills
* Comfortable managing multiple accounts and priorities
* Organised, professional, and commercially aware
Package & Benefits
* £35,000 – £38,000 per annum (depending on experience)
* Hybrid working is available once fully trained
* Structured onboarding and training period
* Company benefits package (details provided upon offer)
* Long-term career progression within a growing specialist contractor