Salary: £38,923 - £43,749 Grade: Level 3 Zone 1 Location: Holmes Road Depot, NW5 3AP Contract Type: Permanent (x2) Hours: Full Time (36 hours) Closing Date: Monday 15th June at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. What You’ll Be Doing This role provides vital administrative and coordination support across Camden’s Property Services, including Damp & Mould, Legal Disrepair, Voids and Major Works. You will help ensure that repairs, inspections, follow-on works and planned programmes are delivered efficiently, in line with regulatory requirements, and with a strong focus on resident experience. You will coordinate activities across the end-to-end process, supporting the progression of works from initial inspection through to completion and aftercare where required. This includes raising purchase orders, processing and reconciling invoices, tracking payments, and maintaining accurate and auditable records across multiple workstreams. Working closely with surveyors, contractors, operatives, resident liaison officers and legal colleagues, you will support the day-to-day delivery of services by managing documentation, updating systems, monitoring progress and escalating risks or delays. A key part of the role involves supporting residents. You will communicate upcoming works, arrange appointments, respond to enquiries and provide clear, compassionate updates, particularly for residents affected by disrepair issues or major works. You will also support follow-up and aftercare activity to ensure issues are resolved and any emerging concerns are identified early Your work will contribute to improved turnaround times, strong financial management, regulatory compliance (including requirements such as Awaab’s Law where applicable), and a positive, consistent customer experience. The role is designed to be flexible, enabling you to work across service areas and provide cover where needed. All About You To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'. You’re an organised, proactive individual who thrives on coordinating multiple tasks and keeping things running smoothly. You bring a balance of strong administrative skills and a people-focused approach, ensuring accurate record keeping while maintaining clear, supportive communication. You feel confident engaging with a wide range of stakeholders, particularly residents who may be impacted by works, approaching conversations with care, clarity and empathy. You enjoy working collaboratively with contractors, surveyors and operational teams, helping to resolve issues quickly and keep projects on track. With experience in coordination or administrative support ideally within repairs, voids or similar environments you’re comfortable managing financial processes such as raising purchase orders and tracking invoices. Strong organisational skills, attention to detail and confidence using IT systems (including Microsoft Office and repairs/voids systems) will help you succeed in this role. Above all, you are committed to delivering positive outcomes for residents and contributing to a service that is efficient, responsive and inclusive. Experience in social housing or an understanding of planned works, voids or contractor management would be beneficial, but not essential. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11766872/file/document?inline What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave ( bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit 'www.camdenjobs.co.uk/staff-benefits' for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.