The University of Manchester is a truly global institution with a reputation for education and innovation that resonates across the world, offering a wide range of courses and boasting outstanding facilities in the centre of Manchester. With 25 Nobel Prize winners among its current and former staff and students, it has a history of world firsts and brilliant discoveries.
The University is committed to world-class research, an outstanding learning and student experience and social responsibility in everything it does. It is making one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and a further £1 billion to follow by 2022.
About IT Services: IT Services at the University of Manchester is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff, students and researchers.
Find out more about our organisation and values:
* IT Services: About us and ITS Practice Charter
* Benefits of working at The University of Manchester
The team: Deskside Support provides a range of IT services and user support to over 12,000 staff and 40,000 students, managing and delivering activities across incident management, service management, and substantial University projects.
The role will involve providing customer-focused IT support at physical locations across the University, involving everything from a broken laptop to setting up several hundred desktops for a large teaching cluster.
The person: The successful candidate will:
* Use customer service techniques to ensure that full account is taken of customers’ real and stated needs in the delivery of IT services.
* Identify gaps in the available information required to understand a problem or situation, and gather more information as necessary.
* Establish relationships with people from a variety of backgrounds, possessing effective and sensitive communication skills across different societies and cultures.
* Use their own knowledge and skill – and specialist knowledge from the wider team – to install, fix, and maintain hardware and software systems.
* Develop relationships and work with other teams within IT Services when resolving problems.
Please note that due to the nature of the work of the Deskside Support team, home/remote working is not available in this role, and you will be required to work on-site.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender, ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
For enquiries about the vacancy, shortlisting and interviews, please contact: Neil Oddie, Service Operations Team Leader, neil.oddie@manchester.ac.uk
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