Customer Service Advisor Biggleswade Monday to Friday 8:30am-5:00pm Temporary – Permanent £14.00 per hour Start date 1st December We are looking for a proactive, customer-focused individual to join a busy Customer Service team at a long-established international organisation. This role is perfect for someone who enjoys speaking with customers, resolving enquiries, and providing a consistently high standard of service. As a Customer Service Representative, you will support customers via phone, email, live chat, and social media, offering accurate information on products, orders, pricing, and general queries. You will assist with online ordering, process returns, prepare quotations, update account details, and work with internal teams to ensure smooth service. You will also identify potential sales opportunities, forwarding leads to account managers, and help customers make the best use of the company’s online tools. Key Responsibilities Respond to incoming calls and messages, providing clear and helpful support. Assist customers with order updates, delivery queries, quotations, pricing questions, and complaint resolution. Identify potential sales leads during conversations and pass these to the account management team. Support customers using the online platform, guiding them through basic navigation and troubleshooting. Process orders, returns, adjustments, and general administrative ...