Job Description
SUPPORT WORKER (ADVANCED LEVEL) – COMPLEX CARE Location: CH60, Wirral Hours: Days 08:00- 20:00 waking nights 20:00 – 08:00 Monday – Friday initially, increasing to include weekends once the full support package is established. Pay: £16.66ph days and walking nights, sleeps £12.71ph plus 12.07% holiday pay Essential: Driver with a clean UK licence (manual or automatic)About the Role Thriving are recruiting experienced Support Workers (Advanced Level) to join a specialist complex care package supporting a young man with complex health needs living at home in the Wirral. You will work as part of a small, dedicated team, delivering calm, consistent, person-centred care. This role is ideal for someone with strong clinical confidence, excellent communication skills, and a genuine commitment to high-quality, relationship-based support. Support Workers will attend shifts alongside a Team Leader, ensuring safe, structured and well-coordinated care throughout the day.About the Service User You will be supporting a young man who requires assistance with:
* Personal care and hygiene
* Medications
* Seizure management
* Nutrition support
* Moving and handling, including hoists and slings
He communicates non-verbally and benefits from:
* Calm, reassuring support
* Sensory interaction
* Time outdoors
* Consistent, relationship-based care
Key Responsibilities
* Deliver safe, high-quality, person-centred care
* Support daily routines, personal care, and meaningful activities
* Follow support plans, risk assessments and clinical guidance
* Work collaboratively with the Team Leader, family and professionals
* Maintain accurate, clear documentation
* Promote dignity, independence and emotional wellbeing
* Contribute to a positive, calm and supportive team culture
Experience & Skills Required (Advanced Level) We are seeking Support Workers who meet Advanced Level criteria:
* Extensive experience in care or support in a complex care environment (typically 4+ years)
* Holds an NVQ Level 3 minimum
* Experienced in high-dependency support needs (e.g. peg feeding, seizure management)
* Confident supporting complex health needs
* Experience with neurological conditions and epilepsy
* Skilled and confident in moving and handling, including hoists and slings
* Strong spoken and written communication skills
What We Offer
* Competitive pay
* A stable, specialist care package
* Supportive leadership and a positive team environment
* Job shadowing with the Clinical Lead, Team Leader and family
* Hands-on support from the Clinical Lead Nurse
* Free online training and ongoing development
* Refer-a-Friend scheme (up to £500)
* Flexible PAYE holiday pay