Description
Reporting to the Customer Experience Manager, the Customer Experience Administrative Executive will be a passionate advocate responsible for a first‑class customer experience ensuring our students and staff have their requests attended to with a cheerful manner leaving our students, staff and visitors with a positive experience.
Department: Customer Experience
Location: Oxford Campus
Compensation: £30,000 - £33,000 / year
This is a full‑time role working 37.5 hours per week, based at our Oxford Campus.
Role Duties
On-Boarding Duties
* Be the first point of contact for all students who have been allocated a future training slot within the academy (known as STARTS).
* Coordinate regular newsletters with the Marketing department to keep STARTS informed and engaged with current events around the academy.
* Prepare for Week 1 by welcoming students to their accommodation, providing uniform and equipment, and ensuring readiness for their training journey.
* Track STARTS’ Class 1 & 2 Medical certificates, Initial Airside Pass, General Security & Awareness Training, and DBS application before Day 1.
* Coordinate start dates for students returning from Spain for Advanced Flight Training and inform the Training Delivery Manager of any changes.
* Facilitate onboarding administration for the BNU Degree Course, submit applications correctly to BNU with photographs and course spreadsheet, and arrange an initial BNU student Q&A session.
Off-Boarding Duties
* Coordinate Ground School transition to Spain in collaboration with Ground School Training Admin, Training Delivery Manager, and the Alhama CX Team to ensure a seamless handover.
* Lead the End‑of‑Training process as students transition to alumni, ensuring all off‑boarding tasks are completed.
* Hand over alumni to Graduate Services & Marketing for employment status tracking and graduation planning.
General Office & Student Administration
* Provide scheduling and administrative support to the Head of Training or Training Delivery Manager.
* Cover the telephone switchboard, screening calls and taking appropriate messages.
* Coordinate student transportation and business travel arrangements, including flight bookings, car hire, and hotel reservations.
* Greet visitors, ensure they sign in correctly, and provide Health and Safety information.
* Coordinate deliveries to the Academy during office hours and ensure post and parcels reach the correct areas.
* Support occasional Open Day events on weekends.
* Assist with visa paperwork for students travelling to Spain.
* Administer Airside Passes.
* Provide additional support to the Academy and staff team as required.
OUR CULTURE
At Leading Edge Aviation, our Vision, Mission and Values guide everything we do. The role requires flexibility and a collaborative mindset to contribute to our vision of excellence in all our work.
Core Competencies
* A positive and enthusiastic personality with excellent written and verbal communication skills.
* A student‑first attitude with the willingness to go the extra mile for our students.
* Excellent IT skills and working knowledge of Microsoft Office and Zoho CRM applications.
* Proven administrative experience.
* Strong organisational skills and the ability to manage multiple tasks.
* Demonstrable alignment with the company’s core values in attitude, conduct, and work.
What We Offer
* Salary of £30,000 – £33,000 per annum, depending on experience, reviewed annually.
* Commitment to your personal and professional development.
* Generous holiday entitlement of 25 days, increasing with service, plus public holidays.
* An Airspace day for wellbeing and what matters to you.
* Enhanced sick pay and leave.
* Pension scheme with enhanced employer contributions.
* Life assurance scheme of 2× your annual salary.
* Critical illness cover.
* Access to our Individual Assistance Programme and lifestyle discounts.
* Cycle‑to‑work scheme.
* Free on‑site parking.
* Employee referral scheme.
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